When you are unable to login to eRA, you will receive one of the following error messages:
If you receive an error that stops you from completing your submission, please contact the office at email@example.com. To best help you please include the following information when possible:
You may obtain a CITI completion report from www.citiprogram.org. You will need the username and password you created for the CITI website. If you do not remember this information contact CITI support.
Once you have logged into your CITI account, you may print your completion report from the main menu. If you do not see the appropriate course listed on this page, see this tutorial.
In order to have access to the Electronic Research Administration Portal (eRA), you need to have an employment relationship with the university. If none exists – which is common for students – you will need to obtain a Person of Interest number (POI#).
POI#s can be requested from your department Personnel Payroll Liaison (PPL). Be sure to request a POI# that specifically has the “Electronic Research Admin” type/privilege (POI Type "00033 - Training Access" or POI Type “00007 - External Trainee” or POI Type “00015- Security Access”) or you will not be able to access eRA and will need to contact the PPL again.
The POI# will take 1-3 days to become active once it is given the correct privileges. The IRB does not have a list of PPLs. Contact your department's front desk to find your PPL.
Are you a PPL looking for research compliance POI guidance? See Student POIs for specific instructions.
The security mismatch error usually happens for one of two reasons:
Reason #1: The file you are uploading is in use or open in another program.
Solution: Close any other program that may be accessing the file (e.g. Adobe Acrobat, MS Word, etc.) and attempt the upload again.
Reason #2: You are using Firefox and the browser cannot read the file.
Solution: If you are using a Windows PC switch to Internet Explorer. If you are using a Mac, switch to Safari. Attempt the upload again.
If neither of these solutions work, email a screenshot of the error to the IRB office email.
Not all students need to obtain a POI number. The answer depends on which systems you need to access.
If you need a POI number, visit the "What is a Person of Interest (POI) number and how do I get it?" question above.
Are you a PPL looking for research compliance POI guidance? See the Student POIs question above for specific instructions.
If a submission has already been sent to the IRB Office or to a faculty advisor for review, email the IRB Office and a staff member will have the submission sent back to you. Do not create a new submission (e.g. Amendment, Initial Application, etc.).
The University of Colorado Boulder’s FWA is #00003492. The FWA Expiration date is December 20, 2020.
The University of Colorado Boulder has two panels each with its own respective number:
To obtain this information, contact the institution's IRB. Sometimes this information is also listed on the institution’s IRB website. Alternately, you may also be able to find this information on the OHRP Database.
If you already had an account that was associated with your CU email address, then your account was linked to your identikey during the initial SSO conversion.
If you are missing your current training record, it is likely you have multiple accounts with CITI and the primary account was set to an account you do not use. To remedy the situation, email the CITI Program help desk and request an account merge. You will need to provide the following information:
You can retrieve your usernames through the CITI automated retrieval system.