Technology Support

The Environmental Studies Program has partnered with CU Boulder's Office of Information Technology (OIT) department to provide faculty and staff with Dedicated Desktop Support (DDS) in order to meet our IT needs. 

Buffs Tech Support

Buffs Tech Support provides faculty, staff, and students support for their personal or university-owned equipment. To request Buff Techs Desktop Support, email oithelp@colorado.edu for:

  • Malware removal
  • Basic device troubleshooting
  • Canvas, Zoom, and other IT services and issues.
  • Case escalation: Buff Techs will review all other technology issues, and refer cases to the appropriate IT group for resolution if unable to assist.

For additional support, visit OIT's Teaching, Learning and Remote Work Resources.

Submit a request

If you are experiencing technical issues, and have opted into DDS, submit a ticket through the portal below: 

DDS Support Portal

Buffs Tech Support Dedicated Desktop Support Email Phone lines
Buffs Tech Support

Buffs Tech support can help you with:

  • Troubleshooting and diagnostics on personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration, and maintenance as well as restoration or reinstallation.
  • Software installation and configuration
  • Virus, spyware and malware removal
  • Laptop registration

Buff Techs walk-in locations have temporarily closed as of March 19; however, you can still get support for your computing device needs while teaching, learning, or working remotely during CU Boulder’s operational changes due to COVID-19. To request Buff Techs Desktop Support, email oithelp@colorado.edu

  • Support includes a recommendation, specification, installation, testing, and troubleshooting of computer systems and peripherals within established campus standards/policies and industry best practices.
  • Professional assistance includes timely troubleshooting, on location, to diagnose and resolve unique, non-recurring issues within a 4-hour response time, often responding within 30 mins.
  • Dedicated Desktop Support clients access the service through the Dedicated Desktop Support Service Request Portal which allows the client to quickly and easily notify their support team of the issue and level of urgency. If the primary technician is unavailable or assisting another client, other technicians from the team can quickly respond.
  • All new software installations and updates go through a change management process including multiple testing configurations by technicians on different hardware to minimize the number of errors on the user’s computer.
  • The desktop support technicians understand and comply with campus security policies. They help the computer owners understand the security policies and how to safeguard or remediate sensitive data.
  • Desktop Support technicians are professionally certified with Microsoft and Apple and receive training in other areas.

A detailed explanation of services and FAQs are listed on the OIT website regarding Dedicated Desktop Support.

Faculty and staff in the Environmental Studies Program are eligible to receive DDS support on university-owned computers.

Buffs Tech Desktop Support is available to all campus affiliates for personally and university-owned computing equipment. For additional information please visit OIT's Buff Techs Desktop Support.

If you would like to determine if you're eligible for DDS, please contact Leonard Martinez.

CU Boulder provides robust email and calendaring options to all members of the campus community, enhancing efficiency and effectiveness of collaboration, communications, and scheduling. Each of these email/calendaring options offers a suite of tools including email, personal calendaring, address books/contacts and task lists.  All CU Boulder faculty, staff and students receive a CU Boulder email account with a first.last@colorado.edu email address.

Your email address will be created when you activate your BuffOne Card. If you were not provided with this information, you can call OIT at 303-735-HELP and ask them to provide you with this information.

Additional information can be found on the OIT website regarding Messaging and Collaboration.

For new phones, name/number changes, long distance codes, and any other questions you may have about the telephone system please contact Leonard Martinez, as the ENVS Telecommunication Liaison.