Dedicated Desktop Support | Office of Information Technology

Dedicated Desktop Support

Last Updated: 09/06/2016

The Experience - Let us worry about your computer so you don't have to!

Dedicated Desktop Support (DDS) encompasses everything from set up and troubleshooting of individual computers, to managing systems and software for entire departments. Our approach provides hands-on support for all of your technology needs so you have seamless integration with no hassle.

What We Do

We Support Your Computers
DDS provides fast, in-person computer support to staff and faculty, solve computer hardware and software problems, and maintain your computer systems to ensure their peak performance.

We Help with Data Security
Our team employs the latest industry best practices to ensure all of your systems are properly backed up and safe from intruders.

We Create Efficiency
Our team has the experience and infrastructure to efficiently keep everyone’s computers operating at peak levels and safe from down-time and data loss. We support end-user devices including desktop and laptop computers, tablets, and mobile devices. Our department-wide orientation helps everyone in your department work together, meeting the department’s unique needs and IT practices.

We Fix Problems Before They Happen
We proactively patch and monitor your computers to keep your systems safe and secure without interruption or constant “upgrade your software” nag messages.

We Verify Everything
Before releasing a new software patch or piece of software we test it on ourselves first. Once DDS as a team has collectively shown that update to have no problems, we will release it to our clients, minimizing the chance that a patch could affect your computer.

We're Here When You Need Assistance
We provide fast and effective response to computing incidents and technical questions. Our primary goal is to keep your computer up and running the way it should be. If you have a time-consuming or perplexing issue, you’ll get a temporary system so you can keep working while we follow our deep, team-based approach to resolving even the toughest technical problems. In the rare instances when our teams can’t resolve an issue, we invoke our premier support contracts with the vendors to get a solution to the issue.

We Tackle Tough Problems
When your department runs into a difficult technical problem, has a special IT need, or wants to find a way to accomplish a business goal needing an IT component, your DDS technician and the DDS Endpoint Integration team is here to assist you. Solutions will likely involve collaborations with OIT’s other services such as Research Computing, Shared Infrastructure Services, Enterprise Services, Academic Technology Design, and vendors. We work to determine your departmental business needs, coordinate the applicable teams and experts to advise and develop a solution, and help get all the pieces in place including the end-user computing experience.

Cost

As of Fiscal Year 2017, academic and general fund departments at CU-Boulder will have paid a permanent fee to receive the DDS service. This fee was established by the Senior Vice Chancellor and Chief Financial Officer. Auxiliary departments pay a per computer fee as established annually by DDS. Dedicated Desktop Support costs $73 per supported computer per month. This has been calculated by a rigorous Full Cost Modeling exercise conducted by OIT in the 2015-16 academic year.

Who can get it

Dedicated Desktop Support is available to any department and is customized to fit their specific needs.

How to get it

Visit Moving to DDS to learn more about migrating your department to DDS support, then contact David Cavalieri to discuss how Dedicated Desktop Support can be tailored to meet your department's needs.

Hours of Coverage 

DDS's hours of operation are 8:00a.m. to 5:00p.m. Monday through Friday, excluding University holidays and official closures. During official summer hours the DDS hours of operation are 7:30a.m. to 4:30p.m.

Instructions / Tutorials