Having Difficulty with your Account?
These are some of the most common fixes if you're having trouble logging in to Buff Portal.
If Buff Portal is unavailable during required maintenance, you'll find an update on the login page. You can also check for issues by visiting the Office of Information Technology (OIT) Service Alerts.
New students
Check for an email with instructions to claim your IdentiKey.
If you requested access to the CU Boulder Scholarship application or are already admitted, the email would likely be from around that same time.
Can't find the email?
- If you're admitted to CU Boulder, IdentiKey help is available.
- If you're not admitted but believe you need access, please contact Admissions.
- If you have claimed your IdentiKey, followed the instructions for logging in, and are still unable to log in to tBuff Portal, please contact OIT.
Support & Resources
To log in to Buff Portal, you must use your IdentiKey. Your IdentiKey account consists of your CU Login name and a password you created that is typically different from your email password. You will find instructions on how to activate your IdentiKey on the home page of Buff Portal.
If you are having difficulty with your account, please try clearing your browsing history (also known as browser cache). You may also want to try using a different browser. We recommend Mozilla Firefox.
Navigate to the home page of Buff Portal. In the top right corner, click the profile icon. Under Account Settings, click the Identikey button, or click the Help icon from the home page.
We have step-by-step instructions on how to view your financial aid.
If you've received a financial aid offer from our office and reviewed the instructions, but you're still not able to view your aid, please contact our office.