Account Statements, Payments and Refund Policies
Account Statement for Reimbursement
Please contact your department to request an itemized account statement.
Pay with ECheck
Using a traditional U.S. checking or savings account, you will be able to pay online with eCheck. There are no fees associated with this payment method.
Pay with Flywire
We have partnered with Flywire to accept payments from international students worldwide. International students and families can easily and securely pay in their country's currency, using local payment methods from the convenience of their home. Flywire provides a Best Price Guarantee: if a better exchange rate at the student or family’s bank is found within two hours of booking a local currency bank transfer with Flywire and the quote from the bank is sent, Flywire will match it. With real-time tracking and 24x7 multilingual support, millions of students and families around the world already trust Flywire for payment processing. Watch Making Secure Payments through Flywire - Virtual Orientation for more information.
Please note that this is a multi-step process. You will be enrolled in the course once you have completed all payment steps. Assignment and exam dates will not be adjusted for delays in payment and enrollment. Check the course calendar in Coursera before selecting this payment method to ensure you have enough time to complete all coursework. Otherwise, please consider enrolling in the next session.
Pay with Credit or Debit Card: 2.75% Service Fee
We will continue accepting U.S. credit and debit cards (American Express, Mastercard, Visa and Discover). However, in order to continue offering this option, a nonrefundable 2.75% service fee will be charged by NelNet Business Services for each transaction. Please note that you will receive two receipts: one for the tuition payment and one for the service fee. Because the service fee is assessed by NelNet Business Solutions, this charge will not show on your account statement.
Late, Returned or Canceled Payments
If you have a financial hold, you can begin your coursework. The financial hold will not prevent you from attending class. If the balance due remains unpaid, the hold will prevent you from enrolling in other courses and will prevent you from receiving transcripts until the balance is paid in full.
To receive a full refund, two requirements must be met: you must submit a drop request within 14 days from the class start date or your enrollment date, whichever is later; and you must not have accessed restricted content in the course. Visit the the Office of the Registrar’s Special Programs website to drop classes or withdraw.
- If you paid with a U.S. credit card, refund processing will take up to 10 business days. Your credit card company may require additional days for processing.
- If you paid by eCheck and have set up direct deposit for refunds, deposits are made nightly except on weekends. (Direct deposit for refunds is different than direct deposit for payroll. To set up direct deposit for refunds, log in to Buff Portal, locate your "[Degree] On Coursera" card, click the overflow menu (three vertical dots in the upper right corner) and select "Direct Deposit." Then complete the information.)
If you do not set up direct deposit, refunds are mailed once a week to your to your "mail" address. If there is no "mail" address, it will be sent to your "home" address. See Addresses to find out how to check your address.
- If you paid using Flywire, refunds are processed weekly through Flywire and will take up to 10 business days.
For tuition account, payment and refund questions, please contact firstname.lastname@example.org.
For all other questions, please contact your department.