Phone screen showing SMS survey question from QuestionPro.SMS (small messaging service) surveys are brief surveys sent to a participants via a text message to their cell phone. They can help streamline the survey process by making it easier for participants to respond at any time. SMS surveys are a valuable feedback tools due to high response rates and they are a preferred format for many participants.

When to Use: After an event or workshop for quick feedback

Estimated Time: 5 minutes for participants

Participants: Youth, Adults

Supplies:  SurveyMonkey, MessageDesk, and QuestionPro are just some of the many online apps available for creating SMS surveys

  • Online polling app for designing surveys
  • Email or cell phone contacts for participants
  • Participant access to cell phones

SMS Survey Tips:

  • Keep survey short - 1-3 questions, tell people how long it will take to respond
  • Introduce yourself or brand your survey so respondents know who sent the survey
  • Share survey code at the end of an event or program, or send survey at an optimal time of day when people are likely to respond