MyISSS Departmental Services Portal

Service Alert: MyISSS Host Department Information E-Form Submission Error

The MyISSS portal is currently experiencing an e-form submission issue that results when Department Administrators save defaults in fields that have conditional responses.

Error Message

This is currently impacting the DS-2019 Request- Host Department Information e-form. Please do not save defaults in this e-form until this issue is resolved.

If you encounter difficulty submitting this e-form and have saved defaults in the e-form, try removing the conditional responses (most commonly in the mailing information section), saving the e-form again and then re-entering the information. If this does not resolve the issue, please email ISSS to request your defaults be removed on the backend of the system.

Service Alert: MyISSS E-Form Submission Errors

The MyISSS portal is currently experiencing intermittent file upload and e-form errors that may impact e-form submissions.

If you encounter difficulty submitting an e-form, please try the following actions:

Ensure that the name of any files that you are uploading in the e-form have all valid characters such as letters and numbers. File names cannot include commas or colons as commas and colons will break the upload.
- If you are unsure if you are encountering a file name error, remove the file from the e-form, rename it with a simple file name (e.g., your name), and upload it again.
Remove files you have uploaded in the e-form and then re-upload them
Use different browsers to access the MyISSS portal
Use a private browser session
Use a different computer/device

If you are unable to resolve the error after trying these actions, email ISSS for assistance.

How-To Guides

Logging Into the MyISSS Departmental Services Portal
Updating Your Contact Information (Department Administrators)
Completing E-Forms (General Overview)
Adding a POI in HCM
- Scholar: Prospective J-1 Exchange Visitor Intake Form (optional, departments may choose to develop their own forms and processes)
- Department: Prospective J-1 Exchange Visitor Program Worksheet (optional, departments may choose to develop their own forms and processes)
- Completing the HR Service Center (HRSC) Person of Interest (POI) Form (guide)
- Adding a POI record in HCM (guides)
Adding a New Person in the MyISSS Departmental Services Portal
- Creating a Profile for a Prospective Exchange Visitor- Add New Person
DS-2019 Request (J-1 Exchange Visitor Scholar)
- DS-2019 Request E-Form Overview
  - Initial DS-2019 Request Timeline-Scholar
  - DS-2019 Request Checklist-Scholar
  - DS-2019 Request: Exchange Visitor Program Details-Scholar (optional, departments may choose to develop their own forms and processes)
  - Exchange Visitor Program Invitation Letter (Print on Department Letterhead)
  - Exchange Visitor Program Summary Template (Print on Department Letterhead)

View Portal Overview & DS-2019 Request Training Video

Videos

Departmental Services Overview

Updating Your Contact Information

Adding a New Person/Scholar

DS-2019 Request Overview

Launch MyISSS Departmental Services Portal

It is recommended that you use the FireFox browser (e.g., not Chrome, not Internet Explorer) with the MyISSS portal.
Log in with your IdentiKey to launch or request access to the portal.
- For department access requests, there will then be an option to request department access. This will send an email to ISSS. ISSS provisions portal accounts based on this process.

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