What is TapRide?
TapRide is the new mobile application that will make it easier than ever to request a ride with CU NightRide. Riders will be able to easily request the next available pick-up. Once the ride is scheduled, riders will be able to map their vehicle’s location in real time. TapRide is free for all CU students, faculty and staff.
Can I still request a ride with CU NightRide if I do not have a smartphone?
Yes! Dispatchers will be available during operating hours to assist you with requesting a ride over the phone. Just call 303-492-SAFE (7233) to be connected with the next available dispatcher.
Can I speak with a dispatcher if I have questions?
Yes, a CU NightRide dispatcher is available for you to speak with during operating hours. Simply call 303-492-SAFE (7233) ato be connected with the next available dispatcher.
Can I get picked up/dropped off at a specific address?
Yes! CU NightRide no longer requires that you get picked up at your closest cross street. Instead, we now have the ability to pick you up at your address or the closest predetermined location. You can also use your geolocation to drop a pin on the map screen within the TapRide app.
Can I still schedule my ride ahead of time?
No. CU NightRide will now operate as an “on demand” service. Simply open the TapRide app to request a ride when you’re ready to go and a vehicle will be at your pick-up location as soon as possible. You will be able to view our average pick-up time before requesting your ride as well as your driver’s ETA once the ride is requested.
Can I have more than one pick-up/drop-off?
The system will not allow for more than one pick-up/drop-off location. If you and a friend would like more than one pick-up/drop-off location, then both riders need to request their own rides.
How do I use the TapRide app to schedule a ride with CU NightRide?
Why does my app say, “Waiting for Driver?”
This means that the system is processing your ride to make sure that a driver with the most efficient route gets your ride. The average pick-up time displayed by the app when you first schedule a ride will reflect the time that it takes for your ride to be assigned to a driver and for that driver to get to you. It is important to note that if you see this, the app is still working. Rides scheduled through the app and over the phone go through this same process and neither option is faster than the other.
Can I change my drop-off/pick-up location?
No. The app does not allow for edits to the drop-off or pick-up location for your ride. If you need to change either one of these, you must cancel your current ride and request a new one with the updated information.
Do you have wheelchair-accessible vehicles?
CU NightRide is now working with zTrip to accommodate any CU Buff who may need wheelchair accessibility. If you would like details on how NightRide is using zTrip, please call us at 303-492-7333 or email us at firstname.lastname@example.org. If you are using NightRide and need a wheelchair-accessible vehicle, please call our office at 303-492-7333.