Frontline Service Employees

Who Are Frontline Service Employees

Frontline service jobs for purposes of the Frontline Service Employees Task Force are staff jobs with entry pay ranges below $15 per hour where significant market, recruitment, and retention issues exist (as of 1/1/17).

Frontline Service Employee Job Codes

Animal Care I
Child Care Aide
Custodian I
Custodian II
Early Childhood Educator I
Dining Services I
Dining Services II
Dining Services III
Dining Services IV

General Labor I
Sales Assistant I
Sales Assistant II
Sales Assistant III
Security I
LTC Trainee I
LTC Trainee II
LTC Trainee III

The Career Development Program (CDP) in the Department of Human Resources exists for frontline service employees on the Boulder campus, and provides both individual and group career development advising on topics such as resume building, interview skill practice, navigating the application process, and job search strategies.

Visit the Career Development Page

The purpose of the Employee English Language (ESL) Program is to provide CU frontline service employees with the knowledge, skills, and abilities to advance their English language proficiency.

Learn About the Program

Goals of the Program

Develop skills for career growth
Increase retention of CU employees
Address inequities in the development and promotion of employees
Create a more inclusive environment for non-native English speakers

Who are frontline service employees?

Frontline service jobs for purposes of the Front-line Service Employees Task Force are staff jobs with entry pay ranges below $15 per hour where significant market, recruitment, and retention issues exist (as of 1/1/17).

Those jobs include:

Animal Care I
Child Care Aide
Custodian I
Custodian II
Early Childhood Educator I
Dining Services I
Dining Services II
Dining Services III
Dining Services IV

General Labor I
Sales Assistant I
Sales Assistant II
Sales Assistant III
Security I
LTC Trainee I
LTC Trainee II
LTC Trainee III

Computer Training

Facilities Management computer training website includes videos and documents in English, Laotian and Spanish for employees seeking to develop computer literacy skills. These resources have been made available to all frontline service employees across campus, and may serve as a supplement to in-person classes and practice sessions.

Program Contact

Kelsey P. Draper, Employee Development Manager
Infrastructure & Sustainability
303-735-6176 (office)
Kelsey.Draper@Colorado.EDU

Parking and Transportation Programs

Vanpool Subsidy

The university is providing subsidies to reduce the cost of vanpool ridership to $20 per month.

Goals of the Program

Address the transportation challenges for staff for whom riding a bike, the bus or in a personal vehicle are not viable options due to commute times, schedules or costs
Increase the affordability of vanpooling as a means to commute to campus
Increase the ability to attract, develop and retain front-line staff

Vanpool Program Summary

Similar to a standard vanpool program, a group of 5-8 staff share a van provided by a commuter organization (Way to Go). Driving responsibilities and meeting locations can be shared and/or negotiated amongst eligible riders. To make vanpooling more financially feasible, CU's program includes a significantly reduced monthly fee of $20 for Front-line Service Employees (or $50 for all other Regular Employees) deducted from their monthly paycheck.

Benefits of the program include:

The van (or a ride in one)
Gas, insurance Maintenance and 24-hour roadside assistance
Free parking on campus
Guaranteed taxi ride home in case of an emergency or unplanned circumstance
One free day-long personal parking permit per month for days need when staff need to drive a personal vehicle to campus (plus 3 additional permits per month at reduced cost)

Program Contact

Clark Rider, Sustainable Transportation Coordinator
Parking & Transportation Services
Clark.rider@colorado.edu
303-735-7874

Visit Parking & Transportation Services' vanpool webpage for full details about the CU vanpool program.

CU Boulder Writing Center

The CU Boulder Writing Center offers writers from all academic disciplines and skill levels the opportunity to work one-on-one with professionally trained writing consultants. We help writers at all stages of the writing process from brainstorming through revision....Services are FREE to CU students, faculty, staff and alumni.

Employees can use the services for many different reasons, including for help with creating or revising resumes and cover letters. Supervisors may also use it as resource for working on crafting performance plans.

Program Contact

Annette Mitchell, Writing Center Manager
The Program for Writing & Rhetoric
annette.mitchell@colorado.edu
(303) 735-6906

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Frontline Service Employees

Who Are Frontline Service Employees

Goals of the Program

Who are frontline service employees?

Computer Training

Parking and Transportation Programs

CU Boulder Writing Center