Published: Sept. 3, 2020

NullDealing with Porcupines
Managing Communication with High Conflict People

Join our partners in the Ombuds Office to learn a new technique to manage communications with high conflict people. 

Date : September 22
Time: 12:00 -12:30 pm MT

Need to calm a combative conversation? Consider BIFF. No, I am not talking about Biff Tannen the bully in Back to the Future or the Boulder International Film Festival. Rather, I am referring to the High Conflict Institute’s highly effective method of responding to difficult people, personal attacks, hostile email and meltdowns.

A BIFF response is Brief, Informative, Friendly and Firm. BIFF responses also avoid the three As: advice, admonishments and apologies. In this session, participants will learn about the BIFF response technique and how to write (and speak) using the BIFF method to help bring a high-conflict, tense exchange to a quick conclusion, all while remaining cool under pressure.

Presented by:  Liz Hill, Associate Director, Ombuds Office

Register for Dealing with Porcupines

Upcoming Virtual Lunch & Learns

How to Disagree With Powerful People

Date: November 17
Time:  12:00 -12:30 pm MT

Please join, Kerry Tay McLean, Ombuds Program Administrator at the University of Colorado Boulder Ombuds Office, as she shares how to disagree with someone who may hold a position more powerful than you.

Register for How to Disagree with Powerful People