Submit a Service Request
If you are a building proctor/manager or other campus customer and need assistance from Facilities Management or have questions about a request in progress please call 303-492-5522 or submit a service request:
Access Services provides new keys and key replacements to university staff and faculty Contact Access Services.
Office: 303-492-6609
Summer hours: 7:30am to 4:30pm
Fall/Winter/Spring Hours: 8:00am to 5:00pm
- Card Readers: Getting after-hours access to campus buildings
- Doors: Requesting service on interior and exterior doors.
- Electronics and Campus Cameras
- Elevators: Maintaining campus elevators.
- Export Controls: Regulations and Policies
- Keys: How to get keys to rooms on campus, except for Housing keys.
- Locks: Interior and exterior door locks, and specialty locks for file cabinets, cupboards, etc.
- Restricted Access: Procedures and Guidelines for University of Colorado Boulder Special Building “Restricted Access” Limitations / Export Control
Your Buff OneCard can be programmed to give you after-hours access to buildings and special access to elevators.
How to Request Service
Buildings
To receive after-hours building access with your Buff OneCard, complete a Service Request or contact the Service Center at 303-492-5522.
Elevators
To receive special access to elevators with your Buff OneCard, contact Access Services at 303-492-6609.
You can request assistance with ADA access, exterior and interior doors.
How to Request Service
ADA Access
To recieve ADA door access assistance, complete a Service Request or contact the Service Center at 303-492-5522.
Interior and Exterior Doors
For master keying development, maintenance, and repairs of interior and exterior doors, complete a Service Request or contact the Service Center at 303-492-5522.
Access Services maintains electronics and campus cameras in academic (not housing) buildings.
How to Request Service
Maintenance and Repair:
To report a problem, complete a Service Request or contact the Service Center at 303-492-5522.
Special Access:
For issues with campus electronics or cameras in any academic buildings on campus please contact, contact Access Services at 303-492-6609 or email fmccure@colorado.edu.
The Elevator Shop oversees inspections (performance, quality, safety and code compliance), testing, maintenance, and repairs. It responds to all other elevator issues (entrapments, security, fire fighter operations, and more).
How to Request Service
Maintenance and Repair:
To report an elevator problem, complete a Service Request or contact the Service Center at 303-492-5522.
Special Access:
To receive special access to elevators with your Buff OneCard, contact Access Services at 303-492-6609.
Violations of these export control regulations can lead to significant civil and criminal penalties. The OVCR is developing a document detailing this issue. In the meantime, if you have any questions, please contact Linda Morris.
In order to receive a non-housing university key you must have an active Buff OneCard, Departmental Card, or Guest Card. You will then need to get approval from your Key Liaison. To find out who your Key Liaison is, contact Access Services at 303-492-6609. Your Buff OneCard must be taken to Access Services (lower level of Folsom Stadium, below Gate 8, room1B53), in order to have your key issued.
What do I do if I lose my key(s)?
Make a police report about the lost key(s) then inform your Key Liaison, so he/she can order replacement key online after the police report is made.
Is there a replacement fee for lost keys?
No, Access Services does not charge replacement fees. The department may charge at their discretion.
What are the fees or deposits for a key?
Access Services does not charge deposits any longer. Your department may decide to charge a deposit, but Access Services will not.
If I want a key, can I go to Access Services for it?
Without proper authorization, no keys will be issued. Access Services will help direct you to where you will need to go to get authorization. Please wait 24 hours after key is requested to pick up the key.
If I am leaving my position, can I give my keys to my replacement?
You are responsible for the keys issued to you and you must return those keys upon your departure. If it is decided by the key liaison to give your key to your replacement then they can let Access Services know about the transfer and Access Services can make the changes in the system.
How do I get authorized as a new key liasion?
This form provides a means for departments to formally authorize a key liaison for the purpose of submitting key requests to Access Services.
Key Liaison Authorization Form
I am an authorized key liaison. How do I request keys?
Key requests are only accepted from authorized key liaisions. Use the gold ReADY Production button below to request keys. If you are not an authorized key liaison you can request to become one, or ask your building proctor who the authorized key liaison is for your building(s).
If you have questions please call us at 303-492-6609 or come into our office at the stadium (lower level of Folsom Stadium, below Gate 8, room1B53). We are open Monday through Friday from 7:30am - 4:30pm.
Contact: Access Services
303-492-6609
Summer hours: 7:30am to 4:30pm
Fall/Winter/Spring Hours: 8:00am to 5:00pm
Maintenance, repairs, and re-keying of doors and specialty locks.
How to Request Service
Complete a Service Request or contact the Service Center at 303-492-5522.
Procedures and Guidelines for University of Colorado Boulder Special Building “Restricted Access” Limitations / Export Control
Building Restricted Access Export Control (Important - you must be a Facilities Management staff member and use your CU identikey and password to access this document)
- This document is meant to outline special building access requests from University of Colorado Boulder community, specifically, building users, researchers, managers and Proctors.
- These requests for “Restricted Access” have been added, as a note, for requested special access requirements, to the work orders which are generated by the FAMIS Computerized Maintenance Management System.
- The building MUST be on the work order for this note to generate.
- Neither this document/website, listing the special/restricted access requests or the actual note on the work order; is maintained for any security purposes and only provides requested access information for front line staffs interface with our building users.
- It is the sole responsibility of any University of Colorado Boulder staff member to inform contractors who are hired to work at the university, in our buildings, of these requested special access notes.
- The building users, researchers, managers or proctors who request these access limitations be put on work orders, are responsible to enforce the rules set forth and to provide Facilities with up-to-date information regarding these spaces.
- Facilities Operations responsibility is limited to honoring our building users access limitation request to the best of our ability and to informing contractors hired by Facilities Operations Trades as to the nature of these requested access limitations.
- This compiled list of requested building access limitations is not maintained or updated unless specifically requested.
Contact Us
Contact - Lisa Bechard or 303-492-6501 or Carolina Pire or 303-492-1426 for updates or changes to the work order note.