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Guest Services
Guest Services is a front line customer service position. We handle all entry into the facility, assist with membership, locker, registration questions and equipment checkout. Guest Services provides exceptional customer service both in person to members, guests and visitors as well as those calling over the phone. Guest Services is staffed at both recreation facilities on CU’s Campus; Main Campus and Williams Village.
- Choose a positive attitude, have fun, strive to make everyone’s day a little better and be present, engaged and attentive during each interaction (GO Fish!)
- Provide outstanding customer service to all patrons, guests and visitors
- Address each question like it is the first time you’ve heard it, anticipate needs by providing all the information you can, continue to seek new knowledge around our facilities, programs, and operations
- Enforce department policies and procedures consistently with all patrons
- Actively control patron access and address any membership questions or issues
- Properly check out equipment and maintain accurate inventory of equipment items
- Perform laundry service to ensure towels are available for checkout at all times; complete other department laundry as needed
- Respond to emergencies and/or injuries within the scope of your training. Maintain a current CPR/AED/First Aid Certification at all times and successfully demonstrate skills through audits, in-services and situations at the Rec Center
- Attend monthly and semester trainings and in-services
- Work mandatory Guest Services shifts (two breaks per academic year, locker impounding and cleanout, extra hours at the start of the semester, and early/late event shifts as needed)
- This position participates in the development of ideas and suggestions for program and facility improvement by using the various facilities and equipment periodically to ensure that they are meeting or exceeding the standards of the department.
- Be an advocate and active promoter of Rec Services programs and facilities. Follow department policies both as an employee and participant. Bring forward ideas for improvement from both employee and user perspectives.
- Complete supervisor forms and documents including hourly counts, daily checklist tasks and report facility issues.
- Perform other work and duties as assigned
- Willing to be an outgoing, people person who likes to have FUN and greet customers with professionalism, positive
energy and a smile! - Must be currently enrolled as a student at University of Colorado taking at least 6 credits.
- Must be dependable, accountable and punctual for assigned shifts.
- Availability to work early morning, late night and weekend shifts; as well as special event shifts as needed.
- Guest Services Attendants start at $12.00/hour.
- Guest Services Supervisor & Williams Village start at $12.40/hour.
- Positions have the ability to work towards promotion.
For additional information or questions about the position, email Nicholas.Lampert@colorado.edu
Application open:
- February 1 - March 1
- June 22 - July 17
- September 21 - October 9
Interviews are typically conducted 4-6 weeks from the end of each semester, to begin work the following semester.
Weight Room Attendant
Be proactive, engaging and resourceful. Provide excellent customer service to help promote safe workouts while maintaining a courteous and professional atmosphere. Maintain, inspect, and clean the weight room/fitness room facility and equipment. Frequent roaming of spaces and talking with patrons. Enforce weight and cardiovascular room policies. Assist participants with minor disputes and problems. Anticipate potential risks of injury, take measures to remove them, and in the event of injury, have the ability to implement emergency medical procedures. Complete shift tasks, forms and headcounts. Communicate concerns to supervisor.
- Choose a positive attitude, have fun, strive to make everyone’s day a little better; be present, engaged, and attentive during each interaction
- Frequently clean, inspect and maintain equipment.
- Rotate to designated area and roam assigned space to ensure safe and organized facility
- Report broken equipment and other facility issues
- Enforce department policies and procedures consistently with all patrons
- Help patrons with general equipment questions and rec services questions
- Effectively communicate with weight room lead, facility supervisor, and patrons of the recreation center.
- Complete a variety of tasks such as taking out compost, organizing weight plates, etc.
- Respond to emergencies and/or injuries within the scope of training. Attend monthly and semester trainings and in-services.
- Be an advocate and active promoter of Rec Services programs and facilities. Follow department policies both as an employee and participant. Bring forward ideas for improvement from both employee and user perspectives.
- This position participates in the development of ideas and suggestions for program and facility improvement by using the various facilities and equipment periodically to ensure that they are meeting or exceeding the standards of the department.
- Other duties as assigned.
- Candidate must have excellent communication and people skills.
- Prior weight room experience including weight training and weight room supervision preferred.
- Frequent lifting and moving of heavy equipment. Must be able to lift 45 pounds.
- Have a basic knowledge and interest in resistance training and cardiovascular equipment upkeep, maintenance and operations.
- Know locations of equipment and equipment offerings at the Recreation Center.
- Utilization of tools including, but not limited to wrenches, screw drivers and socket sets.
- Current CPR certification required if not certified must become certified within 30 days of hire. (American Red Cross and American Heart Association accepted) must keep current throughout employment and successfully demonstrate skills through audits, in-services and situations at the Rec Center.
- This position works both at Main Recreation Center and Williams Village.
- Must be willing to work shifts scheduled early mornings(5:45 a.m.), evenings (till 11:45 p.m.) as well as weekends.
- Homework is not allowed while working as this is a safety position
Starting pay for Weight Room Attendants is $12/hr, with the potential for promotion to Weight Room Lead, Student Coordinator and/or Facility Supervisor. For additional information or questions about the position, email wrstaff@colorado.edu.
Application open:
- February 1 - March 1
- June 15 - July 15
- October 1 - October 31
Event Staff
Assists in the event management, facility supervision, and risk prevention/ response of internal programming, special events and summer camps within department facilities. Students looking for an independent working atmosphere are encouraged to apply. Must be able to work a variable schedule to include nights and/or weekends on a frequent basis.
- Assist with set up, take down and clean-up of special events, including opening and closing of facilities.
- Enforce all building and event policies to ensure the safety of event participants and spectators.
- Deliver excellent customer service to Recreation Center members and guests.
- Follow instructions and training to safely work with equipment.
- Attend required staff trainings and meetings.
- Communicate with Events and Facility Operations Coordinator in regards to shifts, meetings, and trainings in a timely fashion.
- Dress in required uniform properly, presenting a professional image.
- Participate in the development of ideas and suggestions for program and facility improvement by using the various facili- ties and equipment periodically to ensure that they are meeting or exceeding the standards of the department.
- Be an advocate and active promoter of Rec Services programs and facilities. Bring forward ideas for improvement from both employee and user perspectives.
- Follow department and area policies both as an employee and participant.
- Perform other work and duties as assigned.
- Must be currently enrolled as a student at University of Colorado taking at least 6 credits.
- Must have valid US driver’s license.
- Must be able to lift 50 pounds and be on feet for entire duration of shifts.
- Must be accountable and punctual for assigned shifts.
- High attention to detail.
- Availability to work early morning, late evening, and weekend shifts as needed.
- CPR/AED/FA certified is preferred but not required for hiring. Certification will be required within 30 days of hire date.
- Defensive Driving Course is preferred but not required for hiring. Certification will be required within 30 days of hire date.
Starting pay rate is $12.90/hour with the opportunity for raises and promotion.
Hiring timeline:
Interviews are typically conducted 2-4 weeks from the end of each semester, to begin work the following semester.
Payroll Attendant
This position is responsible for EMS reservation invoicing, check deposits and on-line point of sale (Fusion) payments for rentals and collection and posting of payments. Position ensures recording and reporting of financial transactions are in compliance with department policies and procedures, accepted accounting principles, and state and federal rules and regulations.
Minimum requirements:
- Current CU Boulder student
- Customer service/previous work in an office setting preferred but not required