What You Can Expect from the HR Ops Team

 

Meet Our Team 

The HR Operations (HR Ops) team is a unit embedded in the larger Human Resources Department.  

As the HR Ops team, our main functions include: 

  • Processing I-9s for every student employee and regular employee on the CU Boulder campus 
  • In-person office support 
  • Offering verification of employment services for both CU students and employees 
  • Storing the personnel records for both regular employees and research faculty 
  • Operating as the primary point of contact for emails, phone calls and walk-in visitors who have questions for Human Resources at CU Boulder 

You can reach us by phone or email. Check out our team members and contact information on our website. 

What HR Ops Does 

The HR Operations team:  

  • Monitors and processes I-9 form completions in person for all student and regular employees 
  • Processes verifications of employment that don’t fall within the capabilities of a third-party verifier (e.g. provides employment verification for visa immigration purposes) 
  • Responds to records requests from employees, University departments, legal firms, law enforcement and state agencies with in-person inquiries from current and former CU Boulder Employees, retirees, students, and members of the general public 
  • Receives and dispatches calls and emails to all HR units and to campus 
  • Acts as reception for Faculty & Staff Assistance Program (FSAP) and Office of Institutional Equity Compliance (OIEC) walk-ins and appointments. 
  • Assist new hires and affiliates in obtaining their Employee ID (EID) for Identikey Manager access 
  • Assists with name changes 

  • Offers notary services 

What HR Ops Does Not Do 

The HR Operations team doesn’t:  

  • Resolve payroll issues 
  • Give benefits guidance 
  • Handle Public Service Loan Forgiveness applications  
  • Process retirement notifications 
  • Support any admissions, registrar, or financial aid processes  
  • Give campus tours 
  • Support employee recruitment or have insight into a prospective employee’s application status 
  • Amend applicant materials (e.g., upload corrected resumes, help applicants submit new HireRight video interviews, etc.) 

If you have questions related to the list above, the HR Ops team will do their best to route you to the right support, but they will not be able to service your questions or needs directly. 

Our Response Commitment 

Customers of HR Ops can expect a prompt response to their questions within 1-3 business days, but often they will receive a response within a few hours. 

HR Ops is just one part of a larger HR Department at CU Boulder that primarily manages I-9s, employment verifications, and HR records. If your question falls within their scope of services, HR Ops will address your request promptly. If your question falls outside of their scope of services (see above), they will do their best to direct you to the person, office, or resource/materials that can help you. 

HR can only help with current and former student verifications of employment. 

HR Ops does not provide student and education records verification. For that, you will need to contact the Registrar’s office: 

University of Colorado Boulder Campus 
Regent Administrative Center Room 10 
Campus Box 020UCB 
Boulder, CO 80309-020 

Phone: 303.492-6970, (option 4) 
Email: registrar@colorado.edu   

Did you know that HR Ops--

  • Is accessible! You can reach us in person, by phone, or by email. 
  • Is willing to come to your department and process I-9s at your location during the busiest hiring seasons of the academic year. 
  • Offers hiring managers the opportunity to look at the performance evaluations of internal candidates whom they may be considering hiring.
  • Can quickly send any employee the complete contents of their personnel file upon request. 
  • Staffs two convenient locations (main campus and east campus) where new employees can complete their I-9 form.
  • Offers supervisors the opportunity to review all of the performance evaluations on file for their direct reports to understand what those employees have been coached on in the past.
  • Offers notary services for employees.
  • Confirms years of service for retirement purposes to be eligible for CU Retiree benefits.