As we near the end of the semester and finals stress sets in, there’s an increased likelihood that you may receive an email from a student with an aggressive tone. Students may seek clarification on grades or assignments via email which may result in conflict or misunderstandings.
The Office of Student Conduct and Conflict Resolution provides the following tips and information to help respond to and de-escalate conflict with a student through email. When possible, arrange a meeting with the student in person or over the phone to resolve an issue.
Exploring Student Affairs is a series for discovering the roles of Student Affairs on campus as a resource not only for students but also faculty and staff. Read more from Exploring Student Affairs: "Supporting students and colleagues through traumatic events," "Supporting student resiliency," "Helping students get involved," "Talking about alcohol, other drugs," "Recognizing and responding to stress", “Resources to create an inclusive learning environment”