Published: Oct. 10, 2016
Sundial at Norlin Library

The University Libraries would like to thank the hundreds of students and faculty who filled out our recent LibQual user survey. We’d like to share what we learned:

You Asked. We Listened.

We made several changes in response to the last survey, three years ago, and this year’s results showed big improvements. A few examples of changes we made in the last few years include:

  • Improved Off-Campus Access: We implemented proxy to replace VPN
  • Study Tables: We added more than 30 study tables in Norlin
  • Power: We added more access to power outlets in Norlin
  • Book Delivery: We now deliver materials to faculty and staff campus boxes
  • More Online Books and Journals: We added more than 100,000 electronic and print titles in over 50 subject areas
  • Study Space: We created additional study space in Norlin and the branch libraries

What We Heard

This year’s survey demonstrated some consistent themes about where we’re succeeding and where we need to improve.

Our Successes:

  • Individualized services like Ask A Librarian and dedicated subject specialists
  • Research seminars for CU courses
  • Quick delivery of materials via ILL
  • A variety of study spaces for both group and quiet study
  • A coffee shop, extended hours, and the Norlin Commons

Our Opportunities for Improvement:

  • We’re working with Facilities to improve cleanliness in Norlin
  • We’re working with campus to fund 24/7 access to at least one library
  • We’re buying new eBooks, streaming video, data sets, maps, and more, plus online journals and primary source material that users are requesting
  • We’re putting in place a new, responsive website that is less cluttered and easier to navigate
  • We’re creating additional study space, for both group and quiet study, in Norlin as well as in the branch libraries, to alleviate overcrowding
  • We’re adding another 30 study tables in Norlin in the next semester

Thanks to everyone who participated in our survey. Your responses make a difference! For questions about the survey results, please email Jennifer Knievel,