The University Libraries would like to thank the hundreds of students and faculty who filled out our recent LibQual user survey. We’d like to share what we learned:
You Asked. We Listened.
We made several changes in response to the last survey, three years ago, and this year’s results showed big improvements. A few examples of changes we made in the last few years include:
- Improved Off-Campus Access: We implemented proxy to replace VPN
- Study Tables: We added more than 30 study tables in Norlin
- Power: We added more access to power outlets in Norlin
- Book Delivery: We now deliver materials to faculty and staff campus boxes
- More Online Books and Journals: We added more than 100,000 electronic and print titles in over 50 subject areas
- Study Space: We created additional study space in Norlin and the branch libraries
What We Heard
This year’s survey demonstrated some consistent themes about where we’re succeeding and where we need to improve.
- Individualized services like Ask A Librarian and dedicated subject specialists
- Research seminars for CU courses
- Quick delivery of materials via ILL
- A variety of study spaces for both group and quiet study
- A coffee shop, extended hours, and the Norlin Commons
Our Opportunities for Improvement:
- We’re working with Facilities to improve cleanliness in Norlin
- We’re working with campus to fund 24/7 access to at least one library
- We’re buying new eBooks, streaming video, data sets, maps, and more, plus online journals and primary source material that users are requesting
- We’re putting in place a new, responsive website that is less cluttered and easier to navigate
- We’re creating additional study space, for both group and quiet study, in Norlin as well as in the branch libraries, to alleviate overcrowding
- We’re adding another 30 study tables in Norlin in the next semester
Thanks to everyone who participated in our survey. Your responses make a difference! For questions about the survey results, please email Jennifer Knievel, firstname.lastname@example.org.