Medical Services offers telehealth visits for some medical conditions. Patients can schedule in-person or telehealth appointments.

What is telehealth?

Simply put, telehealth is health care services provided over a technology platform, rather than in-person. Some of our primary care services and all of our physical therapy and nutrition services are now provided as telehealth appointments. 

Telehealth appointments use secure video sessions and are fully compliant with HIPAA guidelines to protect students’ privacy.

Insurance and telehealth

For students who have the CU Gold Student Health Insurance Plan (SHIP), telehealth is a covered service for students who are in Colorado. Students who are currently outside of Colorado should call the medical clinic at 303-492-5432 or physical therapy and integrative care at 303-492-6280, and our staff can provide them with options.

For students who have third party insurance, we recommend calling your insurance and asking if telehealth is a covered service. Follow up by specifically asking if the service you are interested in is covered. For example, you can ask, “Is physical therapy via telehealth covered by my insurance?”  

Preparing for a telehealth appointment

To make the most of telehealth appointments, students should have access to a camera, microphone and high-speed internet. A phone and/or computer works just fine. A quiet space, free of distractions is ideal. Turning off any other video streaming is recommended for an optimal connection.

What to expect during a telehealth appointment


“Telehealth Nutrition” looks very similar to an in-person nutrition visit. We are able to provide the same nutrition therapy services including specific targeted nutrition education, meal plans, nutrition labs, handouts, etc. However, we are not able to take student weights or do student body composition tests. 

Physical therapy

Students will get practical help in managing their musculoskeletal condition – from neck and back pain to concussions to overuse injuries to post-op rehabilitation – these are all conditions that we see in telehealth physical therapy. Students will see the same therapists that work in Physical Therapy and Integrative Care at Wardenburg Health Center on campus.


Students should wear what they would to an in-person appointment: comfortable clothes that make it easy to see your body move. Our physical therapists would like to visualize the area of the body that is of concern. For example: the ability to remove your shirt if needed, bare feet, or shorts if we are focusing on the lower body.  


It’s helpful if you can make some space where we can see you moving and position your camera in a way that we can see as well. A space of about 8 x 8 feet is ideal to be able to move freely. Either carpet or wood floors will work just fine.


No special equipment is needed. Telehealth is practical and creative, and we will show you how to use things you may already have at your home – a chair, a step, a table, and floor space. Many house-hold items work great: for example, a can of soup for weight, a towel roll, tennis ball, elastic bands. 


Expect to exercise during your telehealth appointment. You may be learning new exercises, stretches and strategies for comfortable movement. But it depends on where you are in your healing process. Exercises for someone in severe pain will be focused on pain relief and improving your body’s mobility. For those who can already move comfortably, expect to get a good sweat going as we progress you through your treatment session.