Your well-being matters.
AcademicLiveCare (ALC) is a free telehealth platform that allows students, staff and faculty to schedule and attend mental health and medical appointments from home, the office or wherever you are on the go.
This service is free regardless of your health insurance plan.
Student registration
- Visit cub.myahpcare.com/telehealth
- Click ‘Sign Up’
- Use your IdentiKey email address to create your account
- Complete your profile
- When prompted to enter a ‘Service Key’, type ALC and press ‘Continue’
Note: If you do not enter the service key, you will get an error message. If you see this message, click ‘Add a Service Key’ and enter the coupon code ALCCUB to zero out charges.
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Staff and faculty registration
- Visit cubemployees.myahpcare.com/telehealth
- Click ‘Sign Up’
- Use your IdentiKey email address to create your account
- Complete your profile
- When prompted to enter a ‘Service Key’, type ALC and press ‘Continue’
Note: If you do not enter the service key, you will get an error message. If you see this message, click ‘Add a Service Key’ and enter the coupon code ALCUCB to zero out charges.
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Get the app
What can I use AcademicLiveCare for?
AcademicLiveCare is available as a supplemental platform to your normal health insurance plan. Here are some of the ways you can use AcademicLiveCare.
Medical concerns
- Coughs/colds
- Sinus/ear infections
- Allergies
- Strep throat
- Urinary tract infections
- Minor urgent care appointments
Mental health concerns
- Stress management
- Therapy and counseling
- Grief
- Anxiety or depression
- General wellness
- Psychiatry, medication management
- General wellness
When to use ALC
- Evening, weekend and after-hours appointments
- Those traveling or working out of state
- Those who want one-time or short-term mental health services
- Those who want ongoing, long-term support or weekly counseling sessions
On-campus support for students
The Staff and Faculty Assistance Program (FSAP) provides free mental health services for all CU Boulder staff and faculty, including brief individual or couples counseling, community referrals, workshops and support groups.
The Office of Victim Assistance (OVA) provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.
The Collegiate Recovery Community (CUCRC) provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.
Technical support
Web user guide
Get step-by-step instructions for scheduling an appointment on the web.
Mobile user guide
Get step-by-step instructions for scheduling an appointment through the mobile app.
Technical support
If you have questions or run into any issues setting up your new account, you can reach Customer Service 24/7 by submitting a request online or calling 866-882-0343