Your well-being matters.
AcademicLiveCare (ALC) is a free telehealth platform that allows students, staff and faculty to schedule and attend mental health and medical appointments from home, the office or wherever you are on the go.
This service is free regardless of your health insurance plan.
Create a student account
- Visit cub.myahpcare.com/telehealth
- Sign up using your IdentiKey email
- Complete your profile
- Enter the service key: ALC
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Learn more about creating an account
Schedule an appointment
- Sign into your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the promo code ALCCUB*
*Please note: Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
Create a staff or faculty account
- Visit cubemployees.myahpcare.com/telehealth
- Sign up using your IdentiKey email
- Complete your profile
- Enter the service key: ALC
You can also download the AcademicLiveCare app to create an account on your mobile phone. Simply follow the instructions above in the app.
Learn more about creating an account
Schedule an appointment
- Schedule your appointment
- Sign into your account
- Select a visit type (medical, nutrition, therapy, psychiatry)
- Schedule your appointment
- During check-in, enter the promo code ALCUCB*
*Please note: Appointments that are scheduled in advance may show a fee. This fee will be removed from your account when you enter the promo code during check-in at the time of your appointment.
Call 866-882-0343 for questions or concerns.
Get the app
What can I use AcademicLiveCare for?
AcademicLiveCare is available as a supplemental platform to your normal health insurance plan. Here are some of the ways you can use AcademicLiveCare.
Medical concerns
- Coughs/colds
- Sinus/ear infections
- Allergies
- Strep throat
- Urinary tract infections
- Minor urgent care appointments
Mental health concerns
- Stress management
- Therapy and counseling
- Grief
- Anxiety or depression
- General wellness
- Psychiatry, medication management
- General wellness
When to use ALC
- Evening, weekend and after-hours appointments
- Those traveling or working out of state
- Those who want one-time or short-term mental health services
- Those who want ongoing, long-term support or weekly counseling sessions
On-campus support for students
The Staff and Faculty Assistance Program (FSAP) provides free mental health services for all CU Boulder staff and faculty, including brief individual or couples counseling, community referrals, workshops and support groups.
The Office of Victim Assistance (OVA) provides support, advocacy and short-term counseling for CU community members who have experienced or witnessed a traumatic or disturbing event.
The Collegiate Recovery Community (CUCRC) provides support and connection for students, faculty and staff in recovery or seeking recovery from a wide range of behaviors. They offer weekly meetings, peer-to-peer support, substance-free events and community referrals.
Technical support
Web user guide
Get step-by-step instructions for scheduling an appointment on the web.
Mobile user guide
Get step-by-step instructions for scheduling an appointment through the mobile app.
Technical support
If you have questions or run into any issues setting up your new account, you can reach Customer Service 24/7 by submitting a request online or calling 866-882-0343