As many of you are already aware, we have initiated the process of replacing our current integrated work management system, FAMIS.  We are excited about this project and have assembled a great team of representatives from across the department to guide us along the journey. 

Our current Integrated Work Management System (IWMS) system is used to manage work orders, record staff time, track keys, manage and issue parts and supplies, invoice customers, and produce management reports, among other functions.  Considering the complexity of our current FAMIS system and that it was originally implemented in 2003, it has worked remarkably well for us.  But we are ready to take it to the next level.  Our goals for the new system include providing a more intuitive, user-friendly interface using mobile and desktop platforms; integrated time reporting for payroll and customer billing; improved access to current and historical information and metrics; process automation and streamlined workflow; predictive maintenance; and expanded customer communication options.

Project Timeline: (updated November 2021)

IWMS graphic

Project Updates:

Space: We are working on “Ready Space” which is the self service environment of AiM which we will provide to our campus users. In this case, it will be a survey for room use. We are planning some testing for early January. Our goal is to have both Space and the Ready Space modules launched by the end of January. 

O&M:  We are beginning to shift from the Design phase  into the Execution phase of this module. We will be finishing up core business process discussions this week. Next, AssetWorks will draft our SOP document (standard operating procedures) for the system. We should have that first draft ready later in January. The SOP document details the framework for AssetWorks to use to start building the system and will be refined as the project progresses and outstanding questions or issues are resolved.  

Project Manager Update:  Jason Schlosser is going to take over the project management role from Dana Chesley. Dana will be here until January 7 and they are working through the transition together.  Please include Jason and Eric Miller on any project communications moving forward. 

Project Timeline: Documentation is trending a little bit behind but overall the project is still running on time.  We are currently planning for late April for system testing and walkthroughs to begin with go-live anticipated for July

Space:  Work on the space module is ongoing. We anticipate a go-live in January 2022.

Key Control/Access:  We are continuing to work on data analysis and fit. The conceptual overview for subject matter experts will be the next step for this module.

O&M:  

  • Time Collection/Leave Tracking/Comp Time: we believe that the new AssetWorks system, in conjunction with MyLeave will be able to handle this functionality. Tanya Patzer and the ISHR team members, along with Eric Miller and Bea Antequera are planning to test out this functionality in the coming weeks.
  • Inventory and Accounting: decisions need to be made around the annual inventory process, warehouse and truck stock, etc. Some accounting items still need to be discussed and answered. Jon Sherman and Erin Lind are working with Dana Chesley, Eric Miller and Mike Keelin on this.
  • Category Types and Work Codes - we worked with Katherine Dunklau, Jason Schlosser and Jessica Bradley, set up a list which could be used for testing. Those items need to be added to the template and then into the AssetWorks sandbox.
  • Standard Operating Procedures(SOPs) - We are working on drafting the SOPs and are getting these prepped for folks to review.
  • Preventive Maintenance - as we move into AssetWorks we hope to improve the standardization. Tentative solutions are being discussed with Dana Chesley and team.

We had a productive week last week going through our business processes with Mike Keelin from AssetWorks. Coming out of those meetings, here are our next steps:
  • Space:  Work on the space module is ongoing. It’s nearing completion and we are awaiting some consultant work to be finished before moving forward with final steps.
  • Key Control/Access:  We are currently working on data analysis and fit. The conceptual overview for subject matter experts will be the next step for this module.
  • O&M:  We are setting up a series of meetings to take a deeper look at our processes and discuss some internal action items. Subject matter experts will be called in as needed for these deeper discussions. Feel free to reach out to members of the core team if you have any questions.

Preparing the Core Implementation Team for Conceptual Overview Week (Oct. 4-7)

The purpose of the conceptual overview week session is to prepare the core implementation team members to move into the business process definition phase and get ready for decision making which will be coming in the weeks and months ahead. We want the core team to understand how the system fits together. Mike Keelin will be on site Oct. 4-7 to demo AssetWorks base systems to the group and show examples for use-cases. There will be opportunities for discussion and Q&A during these sessions. The sessions will be live-streamed via Zoom and recorded for future reference. If you would like to invite any of your colleagues to sit in on one or more of the individual sessions please add their name(s) to the conceptual overview week agenda and Nancy will forward the meeting invitation to them.

We are planning a phased roll-out that will occur over the next 12-18 months. The phased project approach will allow all of us to learn the new system and make adjustments as we transition from FAMIS. The working group is pushing hard to have the project complete and the system configured for a go-live time of July 1, 2022.

Space Management Module

We have completed the business process analysis and initial configuration for the new space management module. Next steps will be data migration and finalizing configuration before setting up training for users of this module. Kevin Griffin and team are hoping for a 'soft' go-live for internal users as early as October. The rollout for other campus users is tracking to be later - in January or February. Kevin and team are working on training materials and a survey which will be sent out to all the space coordinators on campus to update space utilization data.  

Key Control Module

Key-related data is currently being evaluated and data migration work will need to be assessed. Phil Coyle will work with the Access Services group (and other interested core team members) to schedule the initial conceptual overview sessions in late September or early October.

Operations & Maintenance (O&M)

The O&M module is our largest application module and also the one that affects the most users. This module includes customer requests, work order creation, small projects, inventory management, purchasing, finance and billing, time keeping, work order scheduling, asset management, and preventive maintenance. O&M Conceptual Overview week is tentatively scheduled for Oct. 4-7 and Business Process Consultancy week is tentatively scheduled for Oct. 18-22. Sessions, dates and times will be sent out to the core team as soon as the sessions are confirmed.

Is FAMIS going away soon?

No. The department will continue to use FAMIS until the AssetWorks system is fully operational and all staff have been fully trained. Everyone will receive advanced notification prior to the transition to AssetWorks. Please keep in mind that different modules may transition away from FAMIS at different times.

O&M Conceptual Overview week is tentatively scheduled for Oct 4-7, 2021. Sessions, dates and times will be sent out to the core team.

Business Process Consultancy week is tentatively scheduled for Oct 18-22. Sessions, dates and times will be sent out to the core team.

Work continues on the AssetWorks space module. Kevin and team are hoping for a 'soft' go live for internal users as early as October. The roll out for other campus users will probably be later - in January or February. Kevin and team are working on some training materials and a survey which will be sent out to all the space coordinators on campus.

The working group is pushing hard to have the project complete and the system configured for a go-live time of July 1, 2022.

Initial work is continuing on the key and space modules. High level backend system configuration is continuing. Mike is working with Jon at AssetWorks to provide a more detailed Gantt chart and timeline for the project.

High level system configuration has begun. At this point, Eric and his Information Systems team members are working with Mike and the team from AssetWorks on standing up the system, and doing some basic backend configuraation. Initial work has also started on the key and space modules.

We are happy to announce the Core Implementation Team for the new AssetWorks system has been finalized:

Project Sponsors: Ron Ried, Brian Lindoerfer

Project Lead: Eric Miller, Information Systems (Technology Lead)

Project Manager: Dana Chesley, Work Management (Process Lead)

Core Implementation Team Members:

  • Bea Antequera, Information Systems
  • Wilson Batdorf, Space Optimization
  • Jessica Bradley, Campus Building Services
  • Katherine Dunklau, Planning, Design & Construction
  • Alan Fasick, Information Systems
  • Kevin Griffin, Space Optimization
  • Don Inglis, Outdoor Services
  • David Laliberte, Outdoor Services
  • Erin Lind, Finance & Accounting
  • Tanya Patzer, Human Resources
  • Nancy Portner, Website comms/Change Management
  • Jason Schlosser, Trades Services
  • Jon Sherman, Distribution Center

Contract awarded/Design work has started

As you may remember, this project was temporarily placed on hold in May while we sorted out logistics and budgeting resulting from the COVID-19 pandemic. Since then, funding was approved and work has continued behind the scenes to finalize the procurement contract with AssetWorks. After negotiating the final approval on the contract, our information systems (FMIS) team has started to work with the vendor to set up a test environment and develop an initial plan for the project.

What is the revised timeline?

The implementation phase of the project will formally start early next calendar year. We are expecting a phased roll-out that will occur over the next 12-18 months. The phased project approach will allow all of us to learn the new system and make adjustments as we transition from FAMIS. We also want to take the opportunity throughout the project to examine our business processes and make sure the new system is configured to meet or exceed our operational requirements.

Which groups will this affect?

The department will continue to use FAMIS as we are today, until further notice. As we develop the implementation plan, it is likely that our initial focus for the new AssetWorks system will be within our key control and space management groups, although rest assured that maintenance management and other modules will quickly follow.

What’s next?

A core implementation team will be established and we will schedule a project kickoff meeting in January. We will continue to provide regular updates to keep you informed as this project proceeds. Please reach out to either of us at any time if you want more information on the process.

Over the past couple of months we have been working with AssetWorks on the procurement contract for replacing our integrated work management system (IWMS). During this time, the COVID-19 pandemic began, and as a result, we want to update you on how we’re approaching this project.

We know there will be challenges ahead, and we will meet these challenges by focusing on our core mission, by doing our best to support one another, and by looking for creative solutions. While it is too early to quantify the potential budget impacts of the pandemic on the university, we are able to address a few of our department’s immediate financial needs in a thoughtful manner. As always, but especially now, we must be good stewards of our resources.

For this reason, we have decided to put the FAMIS Replacement/AssetWorks project on hold until fall 2020. This is not a decision we make lightly, as we know the replacement of our current work management system must take place in the near future. By fall, we will have a better idea of the financial challenges facing the university and will be able to re-assess the project timeline and scope through that lens.

A project manager will be assigned and a core implementation team created. The team will include many of the same staff who participated in the selection process. The core implementation team will be tasked with working with AssetWorks to review business processes, configure and test the system and migrate data. We anticipate finalizing the contract in the coming weeks with a project kickoff meeting occurring in April.

The campus has experienced a significant amount of growth in its facilities inventory over the last 10 years resulting in a growing number of work orders, increasing staffing, and a larger volume of competing service needs. FM’s role on campus is ultimately to manage all of this work in the most efficient and productive way possible. Our current system (FAMIS) has worked remarkably well for us since 2003, but integrated work management software platforms have come a long way since 2003 and our work demands additional functionality. Based on an extensive and highly competitive procurement process, we believe that AssetWorks is the right vendor to meet our future work management needs. AssetWorks will provide a more intuitive, user-friendly interface using mobile and desktop platforms, integrate time reporting for payroll and customer billing, improve access to current and historical information and metrics, improve process automation and streamline workflow, allow for predictive maintenance, and expand customer communication and data sharing options.
Our department currently relies on FAMIS to manage service requests, work orders, record staff time, track keys, manage and issue parts and supplies, invoice customers, and produce management reports, among other functions. We will continue to use FAMIS until the new AssetWorks system is configured and tested.  Although Facilities Operations and Services will be most impacted by this change, Planning, Design and Construction personnel will use AssetWorks for time reporting.

The anticipated phased roll-out will begin as early as fall 2021 and complete by June 30, 2022 for a go-live on July 1, 2022.