Please fill out the form below to initiate the captioning process. Once the information is reviewed, you will be contacted by the closed captioning service to confirm the details of your request and how to provide us with your media. If you have general questions about captioning or need additional information, please email

If you would like to request real-time captioning for an event, please contact the ADA Coordinator's office.

Important Notes:

  • You will need to let the captioning service know how to access your videos in order for them to be captioned. We prefer that you share content by providing us a link to where the video is hosted on the web (YouTube, Google Drive, Vimeo, etc.). If the media is stored in Kaltura ("My Media" in Canvas), you only need to share the names of the Kaltura videos with us. If you do not wish to host your content on the web, you can use the Large File Transfer service to send the file.
  • Please keep in mind that after receiving your content it may take up to 5 business days for it to be captioned and made available to you.
  • If you have previously submitted this form for a student accommodation request for a particular academic course, you do not need to submit this form again. Instead, please reply to the ServiceNow case that was created for your first submission with any new content that needs to be captioned.