The Who Pays for What document describes the services that are routinely provided by Facilities Management (FM) and includes a sampling of services that are available on a fee for service basis.

FM is funded to operate and maintain General Fund facilities.  In most cases, routine maintenance and repairs for General Fund building structures, systems, components and/or infrastructure will not be charged to departments.  FM will prioritize work on a schedule that fits into existing resource allocations, and some work may be placed on a backlog list.

Departments will be charged for discretionary requests for services that involve non-routine work, building alterations, renovations, improvements, additional services, and requests that are outside the cycle or schedule of routine maintenance.  Most services provided to General Fund facilities are also available for auxiliary funded facilities.

As a general rule of thumb: if the equipment or building system already exists or is fixed in place, then FM is funded to maintain it.  If the equipment or system is portable or can be moved should a department relocate then it is generally considered the responsibility of the department.  FM is generally not funded to install or maintain new or portable items.  

Departments will be asked for a speedtype to fund service requests that do not fall under the responsibility of FM


Requests for services may be phoned in to the Operations Control Center (OCC) at (2-5522) or via our self-service portal (for non-emergency repairs only).

Click here to download instructions on how to use the self-service portal

For emergency requests please contact the Operations Control Center (OCC) directly (303-492-5522).