Is Smart 911 available in my area?

Smart911 is active in areas all over the United States including Boulder County, Broomfield, Westminster, Denver and Jefferson County locally. Although it is a nationwide service, it is not available in every municipality yet. That said, many factors that play into routing a 9-1-1 call, specifiaclly from a cell phone, so it is possible that a call placed from an area that utilizes Smart911 will be routed to a 9-1-1 call center that is not enabled with Smart911. You can check Smart911's availability in your area here.

How long will my information remain available to Smart911?

Your information will remain in Smart911 until you delete your account. However, your Safety Profile is only active and available to 9-1-1 for six months after you log in to your account. If your account does not show activity by way of logging in for a period over 6 months your Safety Profile will be suspended and no information will be delivered to 9-1-1. You can reactivate your account simply by logging in and using your user id and password.

How can I control who sees my Smart911 information?

Your Safety Profile will only be displayed to a 9-1-1 call taker if you place a 9-1-1 call from a phone confirmed with your Smart911 account, and the 9-1-1 center receiving your call participates in the Smart911 program. You are in full control of the information you enter and the phone numbers you choose to associate with your Safety Profile.

You can change your sharing preferences and Smart911 Safety Profile content at any time by logging into your Smart911 account and clicking on settings.

Is my information kept private?

Yes. Your privacy is important to us. Your information is made available only to 9-1-1 call takers and responders only in the event you call 9-1-1.

Will Smart911 sell my email address or spam me?

No. Smart911 will not sell your email address to any person or company. Smart911 will only use your email address to keep you informed of important information related to the Smart911 service and your Safety Profile.

What information is provided to the 9-1-1 operator?

All of the information you enter(ed) within your Safety Profile is displayed to the 9-1-1 operator when you call 9-1-1.

What if I received a notification that my number is no longer registered?

This can occur if a separate account is created for a different member of the same household, or when a person who shares a number creates a second account. In these situations, it is recommended that instead of creating a separate account, you should create a second person profile within the same account. Note there is no limit on the number of people, addresses or phone numbers that can be registered within a single account.

Who pays for my Smart 911 service?

Smart911 service is free to all citizens. Services are paid for by public agencies ensuring free and equal access to all citizens of the community.

How do I cancel my account?

You can cancel your account by logging into your Safety Profile, selecting the settings tab and then clicking the “Remove Account” button. Cancellations are effective immediately.

Can I change my mind about who I share my information with after my initial registration?

Yes, by simply logging into your account, you can modify the services you participate in from within the Other Services section of the Preferences page. Please be aware that not all services are available in all areas