Helping Frustrated Buffs Be Herd: The Art of De-escalation

1:00-2:15 p.m., Thursday, Oct. 5, C4C S350 N&S

Often we are working with people who are angry and frustrated, making productive conversations difficult. In this session, you will learn tools to help calm down frustrated people, and then tools to keep a conversation moving productively forward. These skillsets work in the classroom, in your office space, and in your general life.