Counseling

Cancellation Policy:

• Appointments must be canceled at least 24 hours in advance by calling CAPS at 303-492-2277.
• All late cancellations or missed appointments will be charged $10 regardless of the type of appointment. This includes individual therapy, medication evaluations, follow ups, brief therapy and group therapy.
• Late cancellations or missed appointments within the free visits will also be charged the $10 fee, but will not result in a loss of one of the visits.
• Appointments can also be cancelled online in MyCUHealth up to 24 hours in advance.

Except when required by law or in situations where there is a safety concern, counseling records cannot be accessed by faculty, staff or family members without written consent. For continuity of care purposes, CAPS providers may share information with other treatment providers, both medical and mental health. This includes both medical providers at CU Boulder as well as outside providers.

In order to provide effective and up-to-date services, we may consult other colleagues within CAPS about our work with students. Otherwise, information revealed in counseling, even the information that you have made an appointment, is not disclosed to others unless you provide written authorization for that information to be released.

The exceptions to this practice are:

• When a therapist believes you present an imminent danger to yourself or others
• When the life or safety of a readily identifiable third person is endangered
• When a counselor believes that a child or vulnerable adult is being subjected to abuse, neglect or exploitation
• When disclosure is made necessary by legal proceedings
• When a client becomes gravely disabled
• If you are a minor (under the age of 18)

Students are encouraged to address any questions or concerns about this important issue with their drop-in counselor or assigned therapist.

To ensure your privacy and confidentiality, you can communicate directly and securely by phone (303-492-2277) or through MyCUHealth. Secure messaging is for non-urgent concerns only.

Note: Email is not a secure method of communication so we will not use this as a way to discuss your health concerns.

To request a refill from a CAPS provider prescription please complete CAPS Refill Request form in the "Forms" section on MyCUHealth.