Director of Academic Operations & Student Records
Academic Operations
Responsibilities
Academic Operations, Planning & Process Improvement
- Conduct ongoing diagnostic planning, implementation and assessment of A&S processes, procedures and academic operations practices within the AAC and generate proposed improvements
- Contribute to the long-term efficiencies of the AAC by evaluating the connection between processes, procedure and practices and the AAC strategic plan, vision, mission and values
- Partner with appropriate subject matter experts across campus to foster information sharing and continuous academic operations improvement
- Serves as a member of AAC Leadership Team and provide on-going support and training for Advising staff related to University and AAC policy, process and practice
Administration, Reporting & Analysis
- Serve on departmental and campus committees including Retroactive Withdrawal Committee, USS Enrollment Academic Action Team, Dean’s Petition Review Committee, and All Things Withdrawal Committee
- Lead undergraduate academic standing through policy development, consultation, clarification and enforcement
- Field escalated parent and student concerns through Student Success
- Develop, maintain and analyze reports for quality data tracking
- Oversight of A&S student academic records in Campus Solutions
- Develop, research and provide decisions on academic exception request and petitions
