Operations and Business Process Analyst
Student Success Academic Operations

University Club, UCB 291

Responsibilities

Academic Operations, Planning & Process Improvement

  • Conduct ongoing diagnostic planning, implementation and assessment of A&S processes, procedures and academic operations practices within the AAC and generate proposed improvements
  • Contribute to the long-term efficiencies of the AAC by evaluating the connection between processes, procedure and practices and the AAC strategic plan, vision, mission and values
  • Partner with appropriate subject matter experts across campus to foster information sharing and continuous academic operations improvement
  • Serves as a member of AAC Leadership Team and provide on-going support and training for Advising staff related to University and AAC policy, process and practice 

Administration, Reporting & Analysis

  • Serve on departmental and campus committees including Retroactive Withdrawal Committee, USS Enrollment Academic Action Team, Dean’s Petition Review Committee, and All Things Withdrawal Committee
  • Lead undergraduate academic standing through policy development, consultation, clarification and enforcement
  • Field escalated parent and student concerns through Student Success
  • Develop, maintain and analyze reports for quality data tracking
  • Oversight of A&S student academic records in Campus Solutions
  • Develop, research and provide decisions on academic exception request and petitions