As a prospective or continuing student at the University of Colorado Boulder, you have a right to certain information that the university is required by law to provide. Much of that information is safety related or financial in nature, but other broad categories are included such as graduation rates, athletics, and the various costs associated with attending CU Boulder. You can review these required disclosures, and instructions on who to contact to obtain more information, by visiting the Student Right To Know.

In order to offer educational opportunities outside of Colorado – including via distance education and through courses like internships, clinicals, or student teaching - the University must comply with applicable state and federal regulations.  Compliance with these state, federal, and other regulations relating to state authorization and professional licensure programs, assist the university in fulfilling its mission as a national public research university, ensuring access to the education we provide, while continuing to push beyond traditional academic boundaries.

State Authorization Reciprocity Agreement (SARA)

In order to offer educational opportunities outside of Colorado – including via distance education and through courses like internships, clinicals, or student teaching - the University must comply with applicable state and federal regulations.  Compliance with these state, federal, and other regulations relating to state authorization and professional licensure programs, assist the university in fulfilling its mission as a national public research university, ensuring access to the education we provide, while continuing to push beyond traditional academic boundaries.

The University of Colorado Boulder is part of and participates in the State Authorization Reciprocity Agreement (SARA), a national initiative that is overseen by the National Council of State Authorization Reciprocity Agreements (NC-SARA) and supports student access to online and other courses and programs offered at a distance, and assists the University in maintaining compliance with state regulations.  Part of the University’s participation requirement is to provide special notices and processes for distance students. 

Information on SARA and the SARA complaint process may be found at:

International Students: International Students are advised to understand and be apprised of the rules, regulations, and requirements related to online distance education programs in their country of residence, particularly if the country will charge any additional taxes, withholdings or fees associated with online distance education programs.

International students are encouraged to contact the International Student and Scholar Services in the Office of International Education if they have any questions.

The University of Colorado Boulder encourages students initially to address complaints and grievances relating to academics, consumer protection, or other University policies with the specific individuals or units most directly connected with the issue at hand unless there are good reasons for not doing so such as a desire to maintain anonymity. Current University policies and procedures on Student Appeals, Complaints, and Grievances can be found in this guide.  As with all issues of complaint, the student should initiate any grievance matters with the course facilitators, who will attempt to resolve the grievance, in consultation with course facilitator supervisor, the program director, and the departmental graduate director.

Students Located Outside of Colorado:  If a student located in a state outside of Colorado has a complaint that involves distance learning that student must first seek resolution with the University of Colorado Boulder by filing a complaint. If the student bringing the complaint is not satisfied with the outcome of the university’s internal processes, the student may file a complaint with university’s SARA portal, here: Colorado Department of Higher Education.

Examples of types of student complaints that may be brought to the SARA portal entity include veracity of recruitment and marketing materials, job placement data, accuracy of information about tuition, fees, and financial aid, accuracy of course transfer information. Complaints and appeals involving grades or student conduct violations will not be reviewed by the SARA portal entity.

The University of Colorado Boulder also provides access to a list of all state contacts for filing complaints should the person wish to pursue these venues. 

Students located in California should direct complaints to: 

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120

If all other avenues provided have been exhausted, unresolved complaints may be filed with the Higher Learning Commission, the University’s regional accreditor.

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
Telephone: 800-621-7440

If you have any questions about State Authorization, SARA and how this may affect you and your education at the University of Colorado Boulder, please contact stateauth@colorado.edu.

 

NC SARA seal

University of Colorado Boulder has been approved to participate in the National Council for State Authorization Reciprocity Agreements.