Student Support and Case Management (SSCM) provides support to students throughout their college career and helps them achieve their academic and personal goals. SSCM does not solve a student’s problems for them, but rather helps identify issues and appropriate resources and works collaboratively with the student to develop an action plan.
SSCM staff serves as the primary resource for managing student issues, providing intervention and crisis prevention.
The case managers coordinate with other CU Boulder departments and facilitate communication to and from the Student of Concern Team (SOCT), which reviews more elevated student cases involving serious safety issues.
SSCM is not counseling or therapy; rather, case managers have the opportunity to develop close helping relationships with students while coaching students toward appropriate self-care and self-advocacy.
Offered services include, but are not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination and follow-up during and after hospitalization and/or medical leave of absence, health and safety referrals, problem resolution, help managing multiple or complex medical needs and crisis management. SSCM does not provide excuse letters for classes.
- To serve as a resource for faculty, staff, families and students so that student issues are being addressed in a timely manner.
- To serve as a resource for the CU Boulder community, addressing student behavior that may necessitate multiple responses.
- To balance the individual needs of the student with that of the greater community.
- To identify frameworks for effectively addressing student behaviors that may negatively impact the CU Boulder community.
If you think there is imminent danger of the student harming themselves or others, call 911.
Students can be referred to Student Support and Case Management (SSCM) when they seem to be struggling emotionally, academically, or otherwise. If you have noticed changes in a student’s behavior over time or if you notice a student appears withdrawn, sullen, upset or depressed, you may wish to consider referring that student. Additionally, if a student is engaging in aggressive or inappropriate behaviors, is violating boundaries you have set, or fails to comply with your requests, it is important you refer that student.
In some circumstances you may provide us with information about a student’s behaviors that are a clear violation of the Code of Conduct. When appropriate, those cases will be referred to Student Conduct and Conflict Resolution (SCCR). We will collaborate with the SCCR while still working with these students. The conduct process is another way a student can receive assistance, referrals and follow-up.
It is important to know that you do not need to make this decision on your own. If you are concerned about when to bring a student to the attention of SSCM, just give us a call. We will provide consultation with or without knowing the student’s information.
The following behaviors can be signs of distress. If you think something is wrong, you are probably right. Help a distressed student by contacting SSCM. If you feel that you are not sure, either meet with the student to discuss your concerns, or report your concerns to SSCM and we will reach out to the student.
- Deterioration in quality/quantity of work
- A negative change in classroom or research performance
- Repeated absences from class or from research lab
- Disorganized or erratic performance
- Student sends frequent, lengthy, "ranting" or threatening types of emails
- Continual seeking of special provisions (e.g., late papers, extensions, postponed exams and projects)
- Falling asleep in class
- A dramatic change in energy level (either direction)
- Worrisome changes in hygiene or personal appearance
- Frequent state of alcohol or drug intoxication (i.e., bleary-eyed, hungover, smelling of alcohol)
- Noticeable cuts, bruises or burns on student
- Exaggerated personality traits; more withdrawn or more animated than usual
- Expressions of hopelessness, fear or worthlessness; themes of suicide, death and dying in papers/projects
- Direct statements indicating distress, family problems, or other difficulties
- Peer concern about a fellow student (in class, lab, residence hall, club)
- Unusual or abrupt changes in behaviors or patterns
- Resistance to change or reasonable limits
- Displays of paranoia or distrust
- Online postings to social media sites that indicate a threat to self or others
- Preoccupation with weapons, violent events or persons who have engaged in violent acts
- References to harming others or planning a violent or destructive event
- Evidence of depression, hopelessness, or suicidal thoughts/plans
- Inappropriate responses such as prolonged irritability, angry outburst, or intense reactions
- Strained interpersonal relations, isolating behaviors, or low self-esteem
If you are not sure if a student’s behavior calls for a referral, please contact SSCM to discuss your concerns.
Student information is protected by the Family Educational Rights and Privacy Act (FERPA) and disclosed only in the event of an emergency, health/safety risk, and/or an educational need to know basis within the institution. Campus staff, faculty and students may refer a student to SSCM by submitting through our online form that goes directly to a case manager, via phone, or by email.
Referrals can be made by completing an online referral form. Although referrals can be made 24 hours a day, SSCM is generally available Monday through Friday, 8 a.m. to 5 p.m. You can also email firstname.lastname@example.org or call 303-492-7348.The online referral is preferred because it asks specific questions and it is in the reporting person’s own words.
If you think you need immediate consultation or response you should consider calling 911. If it is after-hours and not a situation best managed through the police, you can call Counseling and Psychiatric Services (CAPS) for 24-hour support at 303-492-2277.
Calls to CAPS are not reported to SSCM due to confidentiality restrictions. It is recommended that you also complete an SSCM referral, even if you receive assistance through CAPS.
SSCM has developed protocols to ensure concerning behaviors are responded to.
When a referral is submitted through the online reporting process, it is delivered to the SSCM email. The report is evaluated and outreach to the student is normally made on the same day that the report is received (not including times when our offices are closed). We collaboratively work with the student and when appropriate, other involved parties to determine needed resources and develop an action plan appropriate to the level of concern.
Keep in mind:
- A student’s relationship with this office is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss regarding student-specific information.
- Situations involving an alleged threat of harm to self will typically result in a referral to Counseling and Psychiatric Services (CAPS).
- There is no time limit or deadline for resolution. A student’s relationship with the office lasts as long as needed for the student to be successful.
We will gladly answer general and specific questions you may have. It is important to note that we may not be able to share all of the details or outcomes; however, we rely on you to contact us if you have questions. We recommend that, whenever possible, you wait approximately one week before contacting us with questions. There are some cases that are more pressing, so you can call us anytime you need information sooner.
One of the most important things to understand about Family Educational Rights and Privacy Act (FERPA) is that what a college official sees, hears, experiences or personally observes is not governed by FERPA – at all – unless it is drawn from a written or recorded source or it is subsequently memorialized in a written or recorded form. At that point, release of information from the written or recorded version is governed by FERPA. What the official saw, heard or observed can still be shared with anyone deemed appropriate. It is not part of an educational record.
When there is a credible threat to the health and/or safety of a student, the campus, or any member of the campus community, FERPA authorizes college officials to release information from educational records, to anyone necessary, to avert the threat. Prior to the 2007 Virginia Tech shooting, this provision was construed narrowly; subsequent changes to FERPA have relaxed this stance. The Family Policy Compliance Office will now be hands-off, showing deference to college officials’ determination of what constitutes an emergency and what information needs to be released to whom.
If you would like additional information regarding FERPA, please review the Office of the Registrar’s website, or contact the Office of University Counsel at 303-492-7481 for further guidance.