If you are unsure how to advise a student in need of support or suggestions of any kind,
call the Office of the Dean of Students at 303-492-7348 for help and referrals.
Student Support and Case Management (SSCM) includes a case manager who acts as member of the Student of Concern Team (SOCT). Our case manager reaches out to students, offering assistance with referrals to campus and community resources and assisting in the development of an action plan with the student. The goal is to assist the student, avert more serious difficulties, and ensure the safety of both the student and the CU community.
SOCT is a campus resource dedicated to assisting students who may be in distress or experiencing challenging or difficult life circumstances. The SOCT also provides consultation and intervention when students exhibit aggressive, concerning or disruptive behaviors. The primary focus of the team is to take a proactive approach in identifying students who are struggling and provide early intervention, resources, and referrals, both on campus and in the community. The SOCT receives information from concerned parties regarding students who may be exhibiting worrisome, disturbing, or disruptive behaviors. A case manager may gather additional information from the concerned party, faculty members, family and the student to determine the next course of action. This information may then be presented to the SOCT and reviewed for further recommendations.
The SOCT is a multi-disciplinary campus committee and includes representatives from the following offices: Dean of Students, Office of Student Conduct, Residence Life, University Police, Disability Services, Counseling Center, and Student Support & Case Management. Consultants are included if their participation will assist the team. Additional consultants include Legal Counsel, Disability Services, Athletics, International Student and Scholar Services, Veterans Services, Academic Advisors, and others from the campus community.
Referrals can be made by completing an online referral form. Although referrals can be made 24 hours a day, SSCM is generally available Monday through Friday, 8 a.m. to 5 p.m. You can also email firstname.lastname@example.org or call 303-492-7348.The online referral is preferred because it asks specific questions and it is in the reporting person’s own words.
If you think you need immediate consultation or response you should consider calling 911. If it is after-hours and not a situation best managed through the police, you can call Counseling and Psychiatric Services (CAPS) for 24-hour support at 303-492-2277.
Please keep in mind that calls to CAPS are not reported to the SSCM due to confidentiality restrictions. It is recommended that you also complete an SSCM referral, even if you receive assistance through CAPS.
SSCM has developed protocols to ensure concerning behaviors are responded to.
When a referral is submitted through the online reporting process, it is delivered to the SSCM email. The report is evaluated and outreach to the student is normally made on the same day that the report is received (not including times when our offices are closed). We collaboratively work with the student and when appropriate, other involved parties to determine needed resources and develop an action plan appropriate to the level of concern.
Keep in mind:
If you think there is imminent danger of the student harming themselves or others, call 911.
Students can be referred to Student Support & Case Management (SSCM) when they seem to be struggling emotionally, academically, or otherwise. If you have noticed changes in a student’s behavior over time or if you notice a student appears withdrawn, sullen, upset or depressed, you may wish to consider referring that student. Additionally, if a student is engaging in aggressive or inappropriate behaviors, is violating boundaries you have set, or fails to comply with your requests, it is important you refer that student.
In some circumstances you may provide us with information about a student’s behaviors that are a clear violation of the Code of Conduct. When appropriate, those cases will be referred to Student Conduct & Conflict Resolution (SCCR). We will collaborate with the SCCR while still working with these students. The conduct process is another way a student can receive assistance, referrals and follow-up.
It is important to know that you do not need to make this decision on your own. If you are concerned about when to bring a student to the attention of SSCM, just give us a call. We will provide consultation with or without knowing the student’s information.
The following behaviors can be signs of distress. If you think something is wrong, you are probably right. Help a distressed student by contacting SSCM. If you feel that you are not sure, either meet with the student to discuss your concerns, or report your concerns to SSCM and we will reach out to the student.
If you are not sure if a student’s behavior calls for a referral, please contact SSCM to discuss your concerns.
Student information is protected by the Family Educational Rights and Privacy Act (FERPA) and disclosed only in the event of an emergency, health/safety risk, and/or an educational need to know basis within the institution. Campus staff, faculty and students may refer a student to SSCM by submitting through our online form that goes directly to a case manager, via phone, or by email.
In cases where there is imminent threat or emergency, contact the police at 911. The case manager and SSCM play a secondary role in emergency situations and should be contacted only after making contact with emergency response personnel.
The Students of Concern Team addresses those student situations that are more elevated in nature. The team is chaired by the director of Student Support & Case Management and consulting participants are members of the CU Boulder community such as Student Conduct & Conflict Resolution, Residence Life, CU Police Department, Disability Services, the Office of Institutional Equity and Compliance and others. SSCM case managers may refer their cases to the SOCT as they feel it will better inform their work with the case.
The Student of Concern Team includes the following members:
Consulting to SOCT:
Consultants to the SOCT on a case-by-case basis may include representatives from campus departments and offices, such as:
We will gladly answer general and specific questions you may have. It is important to note that we may not be able to share all of the details or outcomes; however, we rely on you to contact us if you have questions. We recommend that, whenever possible, you wait approximately one week before contacting us with questions. There are some cases that are more pressing, so you can call us anytime you need information sooner.
One of the most important things to understand about FERPA is that what a college official sees, hears, experiences or personally observes is not governed by FERPA – at all – unless it is drawn from a written or recorded source or it is subsequently memorialized in a written or recorded form. At that point, release of information from the written or recorded version is governed by FERPA. What the official saw, heard or observed can still be shared with anyone deemed appropriate. It is not part of an educational record.
When there is a credible threat to the health and/or safety of a student, the campus, or any member of the campus community, FERPA authorizes college officials to release information from educational records, to anyone necessary, to avert the threat.
Prior to Virginia Tech, this provision was construed narrowly; subsequent changes to FERPA have relaxed this stance. The Family Policy Compliance Office will now be hands-off, showing deference to college officials’ determination of what constitutes an emergency and what information needs to be released to whom.
If you would like additional information regarding FERPA, please review the Office of the Registrar’s website, or contact the Office of University Counsel at 303-492-7481 for further guidance.