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Student Support & Case Management (SSCM) provides support to students throughout their college career and helps them achieve their academic and personal goals. SSCM does not solve a student’s problems for them, but rather helps identify issues and appropriate resources and works collaboratively with the student to develop an action plan.

The SSCM staff serves as the primary resource for managing student issues, providing intervention and crisis prevention. The case managers coordinate with other CU Boulder departments and facilitate communication to and from the Student of Concern Team (SOCT), which reviews more elevated student cases involving serious safety issues. Key functions of case managers are to triage referrals and reported information as it comes in, investigate as necessary to gather available information, prioritize cases and determine appropriate responses. Referral information may be reviewed by the SOCT. In addition, case managers can request assistance from the SOCT, as they feel it is helpful in assisting the student. Once a student intervention has been initiated and support structures are in place, the case manager may provide further follow up with a student as requested.

Student Support & Case Management is not counseling or therapy; rather, case managers have the opportunity to develop close helping relationships with students while coaching students toward appropriate self-care and self-advocacy.


Offered services including, but not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination and follow-up during and after hospitalization and/or medical leave of absence, health and safety referrals, problem resolution, help managing multiple or complex medical needs, and crisis management.


  • To serve as a resource for faculty, staff and students so that student issues are being addressed in a timely manner.
  • To serve as a resource for the CU Boulder community, addressing student behavior that may necessitate multiple responses.
  • To balance the individual needs of the student with that of the greater community.
  • To identify frameworks for effectively addressing student behaviors that may negatively impact the CU Boulder community.

Refer a student to a case manager Submit a petition for retroactive withdrawal