Student Affairs Information Technology provides support and resources for division staff.
The SAIT Operations team provides core system infrastructure, system administration, networking services, file share services, virtual desktop infrastructure and information systems analysis for the Division of Student Affairs. Our work may include, but is not limited to account provisioning, database services, file/print management, firewall services, infrastructure management, IT architecture, net services, wiring/cable planning, BuffOne Card, campus time clocks and POS registers.
Our staff serve as subject matter experts in both their line of business application as well as the industry they support.
The Business Intelligence and Reporting area of SAIT enables data-driven business decisions by providing custom reports, data visualizations and self-service reporting solutions.
How to submit a service request
Departments may contact support personnel through the SAIT Help Desk portal which will ensure timeliness of response. If a customer is unable to access the portal, they can also submit an issue by e-mailing firstname.lastname@example.org, which will automatically create a case in the Service Desk.
If you are in one of the following departments and need support, contact:
Requests via the SAIT support portal and via e-mail can be submitted after normal business hours. Requests submitted after business hours will be processed during the following business day using the Incident Response Times (in table below).
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IT Service Center
For immediate assistance with general questions, or for an urgent request, departments may also contact the IT Service Center at 303-735-4357 (5-HELP from a campus phone), which can contact the desktop support personnel.