Services
How to submit a service request
Departments may contact support personnel through the SAIT Help Desk portal which will ensure timeliness of response. If a customer is unable to access the portal, they can also submit an issue by e-mailing saithelpdesk@colorado.edu, which will automatically create a case in the Service Desk.
If you are in one of the following departments and need support, contact:
Requests via the SAIT support portal and via e-mail can be submitted after normal business hours. Requests submitted after business hours will be processed during the following business day using the Incident Response Times (in table below).
Category | Initiation of Support |
---|---|
Urgent | 2 hours |
Normal | 4 hours |
IT Service Center
For immediate assistance with general questions, or for an urgent request, departments may also contact the IT Service Center at 303-735-4357 (5-HELP from a campus phone), which can contact the desktop support personnel.