SL Technology Solutions

A digital graphic with a laptop, books, a coffee mug and more

Student Life Technology Solutions provides technology leadership and support to the Division of Student Life. Our deep knowledge and understanding of our students’ and staff needs, coupled with our technical expertise, make SL Technology Solutions a trusted partner, committed to an excellent student experience. Our dedication, responsiveness and commitment equip us to meet our customers’ evolving demands as we work collaboratively to serve students.

Tech Resources for Remote Work     Microsoft Teams Support     Exchange Distribution Lists     Microsoft 365 - OneDrive  

 

Desktop Support Hours

  • Academic year: Monday-Friday, 8 a.m.-5 p.m., excluding university holidays and official closures
  • Summer: Monday-Friday, 7:30 a.m.-4:30 p.m.
  • SL Technology Solutions is in the Regent Administrative Center, Suite 1B80. Enter through basement doors on the east side, facing Center for Community, and SL Technology Solutions is the first suite on the left.  

When to contact SL Technology Solutions and OIT

Student Life staff have options for IT resources, with Student Life Technology Solutions and the Office of Information Technology (OIT) both offering support for various needs. Read more...

 

How to submit a service request

Departments may contact support personnel through the Help Desk portal which will ensure timeliness of response. If a customer is unable to access the portal, they can also submit an issue by e-mailing saithelpdesk@colorado.edu, which will automatically create a case in the Service Desk. 

If you are in one of the following departments and need support, contact:

Requests via the SL Technology Solutions support portal and via e-mail can be submitted after normal business hours. Requests submitted after business hours will be processed during the following business day using the Incident Response Times.

Service Center

If you prefer to call, the number is 303-735-4357 (5-HELP). Calls are managed by the OIT IT Service Center, and they will route the ticket to SL Technology Solutions as needed. 

Services

Desktop support and office technology

  • Student Life Technology Solutions provides support and resources for division staff.  

Application support, integration and solutioning

  • Our staff serve as subject matter experts in both their line of business application as well as the industry they support. 

Assistance with technology purchases

  • Disposal of technology (printers, computers, laptops, tablets, etc.)
  • Phones/telecom (mobile and landline)
  • Technology needs for office moves
  • New hire technology needs 

Business intelligence and reporting

The business intelligence and reporting area of SL Technology Solutions enables data-driven business decisions by providing custom reports, data visualizations and self-service reporting solutions.

Infrastructure and operations

The SL Technology Solutions operations team provides core system infrastructure, system administration, networking services, file sharing services, virtual desktop infrastructure and information systems analysis for the Division of Student Life. Our work may include, but is not limited to account provisioning, database services, file/print management, firewall services, infrastructure management, IT architecture, net services, wiring/cable planning, Buff OneCard, campus time clocks and POS registers.

Evaluate, recommend and onboard software for business

  • Manage software renewals
  • Coordinate upgrades with internal IT teams, vendors and stakeholders
  • Manage issue queues
  • Advocate for enhancements with vendors
  • Create efficiencies through software configuration, business process changes, etc.

Integrated Security

  • Critical services, 24x7 repair and service on the access control systems
  • System administration and maintenance for access control systems
  • System administration and maintenance of security camera systems
  • Assistance with security video requests
  • Customized security solutions
  • Mechanical lock and key service 

Common Questions

What should I use for storage?

  • Shared Drive: Use within VDI or use with specialized storage requirements – storing pictures for facilities, special retention or recoverability requirements.
  • One Drive: Use Microsoft 365 - OneDrive for easy access to files in a hybrid setting as an alternative to VPN or VDI.
  • Content for the Division of Student Life: Use Confluence
  • Google: Use for sharing non-sensitive information; not recommended for long-term storage. 

What tools, furniture and equipment are provided to remote or hybrid employees? 

Employees in remote and hybrid positions will be provided with the technological equipment necessary to perform the functions of their position from any location. This will typically include a laptop, docking monitor, standard monitor, keyboard, mouse and headset. When working on campus, hybrid employees will also have access to a workspace which includes a work surface, chair and access to power, WIFI and internet.