ITAP Standard and Foundational Services Processes

ITAP Standard Communication and Change Management Process

ActivityLeaderInput Output
1. ITAP proposes new standardITAP FacilitatorVarious ITAP and possibly other campus SMEsProposed Standard
2. Develop key talking points with OIT CommunicationsITAP FacilitatorProposed StandardKey talking points presentation
3. CIO, OIT Cabinet and OLT reviewITAP FacilitatorProposed Standard and key talking pointsRecommended changes to either the Standard or key points
4. ITAP revisions and iteration with CIO, OIT Cabinet and OLTITAP Facilitator Any recommended changesRevised proposed Standard and talking points 
5. CIO review with COO and Provost's OfficeCIOProposed Standard and talking points Concerns and recommended changes to either the Standard or key talking points 
6. ITAP Revisions and iteration with CIO, OIT Cabinet, OLT, COO, Provost's Office ITAP Facilitator and CIOAny recommended changesRevised proposed Standard and talking points
7. Broader campus leadership communication (As appropriate: SRS, Deans, IT/Data Governance)CIOProposed Standard and Talking PointsConcerns and recommended changes to either the Standard or talking points 
8. ITAP revisions or responses to raised concerns and recommended changes (Iterating with CIO, OIT Cabinet)ITAP FacilitatorAny recommended changesFinal Standard or talking points
9. Review with ITCP: Post Standard, hold dedicated Tech TalkITAP Facilitator with ITAP SMEsFinal Standard or Talking PointsConcerns/feedback from IT Practitioners
10. Possible revisions and iteration based on ITCP FeedbackITAP FacilitatorKey ITCP FeedbackFinalized Standard
11. Escalation of exceptions to CIOITAP FacilitatorKey information for CIOOutcome of escalation

ITAP Foundational Services Communication and Change Management Process

ActivityLeaderInput Output
1. ITAP proposed Foundational Service ITAP FacilitatorVarious ITAP and possibly other SMEsFoundational Service Proposal (noting any key aspects/features of the service) 
2. Develop key talking points with OIT CommunicationsITAP FacilitatorFoundational Service ProposalKey talking points presentation
3. CIO, OIT Cabinet and OLT ReviewITAP FacilitatorFoundational Service Proposal and key talking pointsAgree/Disagree with Proposal or changes to key talking points 
4. ITAP Revisions and iteration with CIO, OIT Cabinet, and OLTITAP FacilitatorAny recommended changesRevised proposal and/or talking points
5. CIO Review with COO and Provost's Office CIOFoundational Service Proposal and talking pointsConcerns and recommended changes to the Foundational Service Proposal or talking points
6. ITAP Revisions and iteration with CIO, OIT Cabinet, OLT, COO, Provost’s OfficeITAP Facilitator and CIOAny recommended changesRevised proposal for Foundational Service Proposal or talking points
7. Broader campus leadership communication (As appropriate: SRS, Deans, IT/Data Governance)CIOFoundational Service Proposal and talking pointsConcerns and recommended changes to either the proposal or Talking Points
8. ITAP revisions or responses to raised concerns and recommended changes (iterating with CIO, OIT Cabinet)ITAP FacilitatorAny recommended changesProposal and talking points
9. Review with ITCP: Post Standard, hold dedicated Tech TalkITAP Facilitator and ITAP SMEsFinal Proposal and talking pointsConcerns/feedback from IT Practitioners
10. Possible revisions and iteration based on ITCP feedbackITAP FacilitatorKey ITCP feedbackApproved Proposal
11. Escalation of exceptions to CIOITAP FacilitatorKey information for CIOOutcome of Escalation

ITAP Recommendation/Pattern Communication and Change Management Process

ActivityLeaderInputOutput
1. ITAP proposes new recommendation or pattern ITAP FacilitatorVarious ITAP and possibly other campus SMEsProposed Recommendation/Pattern
2. Develop key talking points with OIT ComminicationsITAP FacilitatorProposed Recommendation/PatternKey talking points presentation
3. CIO, OIT Cabinet and OLT reviewITAP FacilitatorProposed Recommendation/Pattern and key pointsRecommended changes to either the Recommendation/Pattern or key points
4. ITAP revisions and iteration with CIO, OIT Cabinet, OLTITAP FacilitatorAny recomended changesRevised proposed Recommendation/Pattern and talking points
5. Communication to ITCP: Post Recommendation/Pattern, hold dedicated Tech TalkITAP Facilitator with ITAP SMEsFinal Recommendation/Pattern and talking pointsConcerns and/or feedback from IT Practitioners 
6. Possible revisions and iteration based on ITCP feedbackITAP FacilitatorKey ITCP feedbackFinalized Recommendation/Pattern