Fall ’22 widespread card reader error
Many students are experiencing rejected taps from their CollegePass transit cards and we are working closely with RTD to resolve this issue. RTD has issued a 2nd bulletin to their drivers reminding them to let CU affiliates board the bus while their technical teams work through fixing the issue. Please don’t go to the Buff OneCard office to get a new card as this will just further complicate the issue and extend the time until you have a functional card.
In short, the problem is a result of all transit pass cards having a preprogrammed expiration date of 7/31/22, which was 10 years after the original deployment of the smart card system. RTD has revised this expiration date in their portal, but the physical card readers and cards can take 72 hours or more before they get updates pushed through.
If you are experiencing persistent problems with your card, please email us at email@example.com with your CollegePass card number plus a brief explantion and we work with you to resolve the issue.