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Division project spotlight: Simphony 2 upgrade

View of Village Center Dining
This project, which began in early 2024, involved migrating Simphony 1st edition to Simphony Cloud. Simphony is an enterprise point-of-sale software and hardware platform that supports front of house, back office and kitchen operations for Campus Dining Services (CDS).  

The goal of this project was to enhance existing features and functionalities while also improving reporting, analytics and third-party integrations.  

"Thank you to our teams for coming together to achieve success in this project. Your teamwork and commitment made the upgrade seamless, and we’re eager to see the benefits it will bring to our student and staff experiences,” said Erin Harrell, the project’s sponsor. 
 
In collaboration with the CBORD vendor, the project team excelled due to the hardworking efforts of: 

  • David Panish (SA IT) 
  • Erica Carichner (CDS) 
  • Amy Cole (SA Finance) 
  • Mary Ann Fountain (SA Finance) 
  • Juergen Friese (CDS) 
  • Jeffrey Mills (SA IT) 
  • David Madera (CDS) 
  • Paul Stallworth (SAIT)  
  • Tim Price (SA IT) 

Also involved were project owner Scott Griffith (SA IT) and project manager Tess Smith.  

Highlights of this project included: 

  • Reviewing, cleaning up and migrating over 8,000 menu items, barcodes, family groups and prices. 
  • Confirming that all 35 registers communicated with other registers, kitchen display systems, local servers and the cloud environment. 
  • Fully configuring the test and production Simphony cloud environments and designing the infrastructure. 
  • Extensive on-site vendor training as well as internal training. 
  • Fully configuring the Oracle Reporting and Analytics portal. 
  • Configuring the Oracle Micros Transaction Services API to communicate with Nutrislice.com. 
  • Migrating the FreedomPay gateway from FCCD server to Oracle Micros Extensibility interface. 
  • Creating and distributing a new cashier's manual. 
  • Updating the data warehouse.