I&R IT Advisory Board

Sunset over the Leeds building

With the support of I&R leadership, Business Services is establishing an IT Advisory Board to help guide decisions and share information related to the wide range of technology-related resources utilized by the division. The intent of this advisory board is to ensure that IT decisions are made transparently and with broad support. A group of individuals, representing all of Infrastructure and Sustainability, have volunteered to serve on the board along with Alan Fasick and Sandy Thrapp, who will represent the IT departments.

Information presented at the board meeting will be brought back to their respective groups and shared as appropriate. Additionally if staff have questions or concerns related to IT, they can be brought to the representative for their department and the representative will bring it up to the whole board as appropriate.

Previous Meetings (Notes)

Upcoming Meeting Dates:

The board meets on the first Tuesday of every other month.

  • May 12, 2026

NOTICE:

We are pleased to share that I&R IT will be rolling out a new ticketing system as part of our ongoing efforts to improve service delivery, communication, and visibility into IT requests.

What’s changing
On June 1st, we will be transitioning from our current ticketing process to a new, campus supported platform. The new system will provide:
• Improved tracking and status visibility
• Clearer communication throughout the lifecycle of a request

What this means for you:
At a high level, how you request support will remain familiar (you may use the same email address for submitting requests), but the notifications will change. We will share what to expect in advance of the go live date.

What’s next
Over the coming weeks, you can expect additional communications with:
• Instructions for submitting requests in the new system
• What will happen to existing open tickets
• Support options, including office hours

Our goal is to make this transition as smooth as possible and to ensure you feel supported throughout the change. Thank you in advance for your partnership as we move to this improved solution.

 

 

IT Advisory Board Members

  • Sandy Thrapp, I&R IT & Co-Chair
  • Alan Fasick, I&R IT & Co-Chair
  • Andrew Calvo, Trades Services
  • Heather Bennett , Finance & Accounting
  • Ryan Heiland, Outdoor Services
  • Dena Heisner, Planning, Design & Construction
  • Liz Goetz, CAD\GIS
  • Missy Booth, Distribution Services
  • Scott Redder, Facilities Services
  • Nancy Portner, I&R Human Resources