I can't make the trip anymore. Can I get a refund?

Sorry, but we don't offer refunds. However, feel free to sell the ticket to a CU affiliate for face value or use our facebook page to help sell it. If you sell or give away your ticket, the new rider will need to tell us who they are riding for. If you don't show up we will sell your empty seat as a stand-by.

I can't make the bus, who do I notify?

You don't need to notify anyone. If you sell or give away your ticket, the new rider will need to tell us who they are riding for. If you don't show up we will sell your empty seat as a stand-by.

Who do I notify if I sell my ticket?

No notification is necessary, the new rider will tell the manager who they are taking the place of. You can't sell a HERD discounted ticket to a non-HERD member though.

Are stand-by tickets available? How do I get a ticket if the bus is sold out?

Yes, you can get on the bus at any pickup location. We can't gaurantee a spot for you until Franklin Field, tickets are $20 via credit card only and to date we've only had one trip where we couldn't accomodate everyone.

I am a HERD member but there are no more seats available.

There are only 20 Herd seats available per bus, if that quota is filled there are only regularly priced seats available. 

Can we stay at the mountain overnight and catch the bus the next day?

Yes, however you have to buy 2 tickets, one to get to the mountain and one the next day to get home. We can't hold a seat on the bus for you if you didn't buy a ticket. Please e-mail skibus@colorado.edu about your trip plans and we'll make sure to keep a seat open for your trip home. 

What if I miss the bus?

The bus leaves the mountain at 4 pm sharp (earlier for traffic or weather concerns). It can be delayed in case of emergency. If you miss the bus completely you are responsible for finding your own way back home.

When does the bus leave the resort to head home?

The bus typically leaves at 4pm, but this depends on numerous variables such as traffic, road conditions, or expected weather. The student manager will make a very clear announcement in the morning to clarify the departure time. 

Can I change the date of my ticket?

No, you are welcome to sell the ticket or give it away and buy a new ticket for the new date.

Do I need a ski/snowboard bag and where do I put my gear?

Feel free to use a bag to keep your gear shiny clean. All gear that you don't want to carry in your lap or put in the small overhead bin will be put in the secured bays below the bus. 

Where do I put my stuff while skiing/boarding?

You can leave items on the bus, but you won't be able to access it until the end of the day right before we depart. In other words, you should take that delicious PB&J with you for lunch. 

Is the $20 ticket a round trip ticket.

Yes, we are the best deal in town and each ticket is a round trip ticket. 

This FAQ page didn't answer my question.

Send and e-mail to skibus@colorado.edu and we'll get back to you as soon as we can.