This page summarizes the formal university procedure for responding to a student's request for a record review, record amendment or hearing. To read these policies in full, see the Student Record Review or Amendment Requests page.
If you need to review one of your education records, submit a written request to the CU Boulder official who maintains that record (e.g., registrar, dean, academic department chairperson). In the request, identify the records you want to review by indicating the record type, the topic discussed, the creation date or any other relevant information that can help them narrow the request.
The record custodian must respond to your request within a reasonable period of time, but not more than 45 days after you submit the request. If the records are not maintained by the record custodian to whom the request was submitted, the custodian will assist the student in identifying the correct custodian. For information about where certain student education records may be located, see Guidelines for Location of Student Records.
The record custodian will assemble the record(s) you requested and redact any information about other students included in the record(s), then notify you of the time and place where you can inspect the record(s). If the record custodian doesn't know you personally, you'll need to prove your identity by presenting photo identification or other appropriate documentation before you review the record(s).
If the record custodian needs to deny your request, they'll consult with the registrar and then document the reason for the denial in writing.
If you believe information contained in your record(s) is inaccurate, misleading or violates privacy rights, you may ask the university to amend the record(s). If the problem stems from a clerical or other processing error, contact the record custodian and follow the established process to affect the necessary corrections. Similarly, you should pursue the grievance and/or appeal process if you have a concern about the appropriateness of an awarded grade or other academic determination. (This procedure does not apply to students who desire to challenge a grade; those students should follow the academic grievance policy in their college, school or program.)
If the desired correction of processing errors is not accomplished through standard channels, or if the requested amendment is not related to processing errors or substantive academic decisions, the following procedure applies.
If the record custodian denies your request, you have 90 days from the date of the denial to request a hearing. The registrar or an appointee with no direct interest in the outcome of the hearing will serve as hearing officer. The hearing officer cannot review any matter regarding the appropriateness of official grades or other such academic determinations.
The hearing will be conducted according to the following procedures:
Again, the content above is a summary of the formal university procedure for responding to a student's request for a record review, record amendment or hearing. To read these policies in full, see the Student Record Review or Amendment Requests page.