Our Standards of Practice

Our Ombuds Office abides by the Code of Ethics & Standards of Practice established by the International Ombudsman Association.  In addition, both the Director of the Ombuds Office and the Associate Ombuds are certified practioners in the Ombudsman profession.  The guiding principles of our practice are:

  1. Scenic photoConfidentiality - the Ombudsperson will not identify anyone contacting the office, except where required by law or where consent is given.  The Ombuds Office does not keep written records.
  2. Informality - the Ombuds Office operates outside the formal review, appeal, or grievance process. The Ombuds cannot participate in any formal process, but is able to provide both formal and informal options to visitors.  Visiting the Ombuds Office neither begins any formal process nor is it an office of notice for claims against the university.
  3. Neutrality or Impartiality - the Ombudsperson is impartial and does not take sides when hearing a problem or concern. The Ombudsperson is not a decision-maker and will not adjudicate, testify, or participate in any formal process.  The Ombuds do not advocate for any side.
  4. Independence - the Ombuds Office functions independently of all other offices on campus reporting to the Provost for administrative purposes.  The Ombuds Office has sole discretion over how to work with those who visit our office for interpersonal or systemic concerns.

To find out more about our certification and professional standards, please visit our professional organization at http://www.ombudsassociation.org/