CU Presents and the College of Music welcome applications for a Box Office Manager to independently manage the box office software and supervise the CU Presents Box Office staff in the day to day operations of the ticket office. This position is responsible for creating and implementing ticket office policies and procedures. The position is responsible for maintaining and utilizing a robust, high-level knowledge of all aspects of the Tessitura CRM software including ticketing, ticketing setup, campaigns, web sales (TNEW) Security modules, PCI compliance, and the underlying SQL database structure. The Box Office Manager will be expected to stay abreast of upgrades and changes to the software, training on them as they are announced.
This role will handle high-level patron concerns and problems, supervise the front of house activities and needs, and implement the annual subscription renewal process. This position requires balancing the needs of many CU Presents patrons and is expected to be able to run day-to-day operations largely independently. As needed, will consult Operations Director to assist with managing sensitive policy and patron issues.
This position will work with the Operations Director to analyze sales data, maintain performance and sales records, and generate on-demand reports to make recommendations to leadership to improve box office operations.
CU Presents is the home of performing arts on the beautiful University of Colorado Boulder campus and the largest performing arts organization in Boulder, Colorado. We present hundreds of on-campus performances and events every year, including diverse professional performances with the Artist Series, the Colorado Shakespeare Festival, and The Takacs Quartet and student performances from the Eklund Opera, College of Music, and CU Theatre and Dance. Our box office sells nearly 100,000 tickets a year and provides additional support for over 500 events at CU.
The anticipated starting salary for this position is $41,496. The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass.
Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.
Please submit the following online by May 23, 2018:
A current resume. Must include date ranges and whether full time or part time work.
A cover letter that specifically addresses the job requirements and outlines qualifications.
DD-214 for veteran applicants.
If using the educational substitution for experience: proof of degree or transcripts.
Note: Please combine materials into one document and upload as titled: Last-First-13581. Please do not upload references at this time.