As User Experience Librarian, Courtney McDonald provides library-wide leadership for management of the Libraries' website, conducts and coordinates user experience research and consultations, and serves as a co-facilitator of the Libraries' User Experience Community of Practice.
Courtney's research interests are focused on the intersection of emerging technologies and library public services, and on implementing user-centered design methods and philosophies in libraries. She presents and writes on a variety of topics including web content strategy, user experience design and the selection and implementation of library search & discovery systems. Recent publications include the co-authored, open access articles "Web Content Strategy in Practice within Academic Libraries" (2021) and "Library-Authored Web Content and the Need for Content Strategy" (2019). Her most recent book, Putting the User First: Thirty Strategies for Transforming Library Services, was published in 2014.
Courtney has an active record of professional service. Her long history of involvement in the Reference and User Services Association culminated in 2019 with her election to a three-year term in the executive role for that organization; she currently serves as the President. She is also a member of the Association for College and Research Libraries, where she serves as chair of the New Publications Advisory Board. Courtney was a founding member of the editorial board for the open-access, peer-reviewed publication Weave: The Journal Of Library User Experience and served as chair of that body from 2013-2018. She currently serves as Chair of the CU Boulder Libraries' Tenure Committee.
Previous to joining the library faculty as a tenured Associate Professor in 2018, Courtney held positions at Indiana University Bloomington, DePaul University and the University of Illinois at Chicago. She earned her Bachelor of Arts in English and Journalism and Master of Library Science degrees at Indiana University, and holds a Master of Science in Human Computer Interaction from DePaul University.