How long can I keep my loan?

It varies. The lending library determines how long an item can be lent for. Generally, books are lent for three or more weeks while audiovisual materials are generally lent for one to two weeks.

Can I renew my loan?

Maybe. Each lender decides whether or not their items can be renewed. On the yellow band that accompanies each item, either “No renewals allowed” or “Request a renewal through ILLiad” will be written.

How do I renew my loan?

If your loan is renewable, log on to yourILLiad account and click on “Checked out Items” under the “View tab”. Locate the item you wish to renew and click on blue hyperlinked transaction number. If the item is renewable, a renew button will appear at the top of the request. If your renewal is accepted by the lender, you’ll be contacted by ILL staff via email with the new due date.

If your renewal is denied by the lender, you’ll receive and email instructing you to return the item. The amount of time given to the renewal is decided by the lender and must be observed.

Will my ILLs show up in my Chinook account?

You must place all ILL requests in ILLiad, but once we receive your ILL from the lender, the item will be placed on hold in your Chinook account. When you come to Norlin Library to pick it up, it will be checked out on your Chinook account. Only physical items, not scans, will be in your Chinook account. You’ll access your scans through ILLiad.

Can I renew my ILL in Chinook?

No. All renewals must be made in ILLiad.

Will my ILLs show up in my Chinook account?

Once we receive your ILL from the lender, the item will be placed on hold in your Chinook account. When you come to Norlin to pick it up, it will be checked out on your Chinook account. Only physical items, not scans, will be in your Chinook account. You’ll access your scans through ILLiad.

Can my loan be recalled?

Yes. A recall can be issued by a lender and that item must be returned. If recalled, you’ll receive an email from the ILL staff and the item must be returned immediately.

Can I pick my loan up somewhere other than Norlin Library?

Unfortunately, no. ILL materials are held at Norlin Library and must be checked out from there.

Where do I return my loan?

All ILLs must be returned to the Circulation Desk in Norlin Library. ILLs shouldn’t be returned to branch libraries. These libraries can’t check in and return these materials and must ship them to Norlin.

Can I take off the yellow ILL band?

You really shouldn’t, but, if you must, please replace the band around the cover before you return it. ILL materials returned without the yellow band will not be accepted by the Circulation Desk and items returned in book drops will not be checked in.

I took the band off and now I’ve lost it. What do I do?

If you lose your yellow band, you need to contact the ILL office to set up a time to return the item directly to the ILL staff.

What do I do if I’ve lost or damaged my loan?

If you have lost or damaged your ILL, immediately contact the ILL staff at cu-ill@colorado.edu (preferred) or at 303-492-1617.

Why does my ILLiad account show my loan as “checked out” when I haven’t picked it up yet?

Because we work in two different systems, ILLiad and Chinook, it’s necessary for the ILL staff to check out the items in ILLiad as soon as they arrive. Please refer to your Chinook account for the accurate status of your ILL.

Why does my ILLiad account show my loan as “checked out” even though I returned it?

ILLs are checked in off of ILLiad once a day, Monday through Friday. Depending on when you return your ILL, it may take a day or more before the item is checked in off of your ILLiad account. Please refer to your Chinook account to check the true status of your ILL.

Why is my loan “Library Use Only”?

Some libraries make their loans “library use only” meaning that the item can’t, under any circumstances, leave Norlin Library. Lenders often require this when the item is rare or fragile. Some libraries, such as the Library of Congress, require all of their materials be library use only. These restrictions must be obeyed without exception. Failure to abide by them can cause the entire campus to lose borrowing privileges from these institutions. We understand that these restrictions are difficult for the patron, but please know that we request materials with these restrictions as a last resort.

Why is my loan in Special Collections & Archives?

Some lenders require that certain materials be kept in a supervised reading area. Because of this, these materials are sent to Special Collections & Archives to ensure that they are handled properly.