The University Libraries continually seek input in an effort to create user-centered services and inclusive spaces. We received hundreds of responses to last year’s LibQual user survey. We’d like to share what we learned and the improvements we've made.
Successes: services receiving the most positive feedback
Improvements this year:
Cleaner space: we have worked with Facilities to put in place numerous changes to our cleaning systems for a cleaner Norlin. Specifically:
What's coming soon:
These are the changes that are easiest to see. Less visible are the numerous hours librarians spend with students, individually in consultations as well as in their classes, as the libraries provide instruction on critical thinking, inquiry-based and problem-solving learning, and information literacy. We are committed to providing services, spaces and collections that foster discovery, openness, curiousity, belonging and reflection. Every student is one of our students and we are invested in the success of each one!
Thanks to everyone who participated in our survey. Your responses make a difference!
For questions about the survey results, please email Jennifer Knievel.