When you need to work from home or work remotely, the tips and resources below will help you stay connected to your peers and be productive away from campus.

EH&S staff should contact the the campus IT service center for all technology needs and desktop support.

Docking Stations, Monitors and Other CU-Issued Technology

  • Please contact Desktop Support if you are planning to bring any of your CU-Issued equipment home with you.
  • Desktop Support has a limited number of spare laptops, monitors and docking stations. If you need special equipment in order to make remote working possible, please contact Desktop Support.

IT Resources Self Help Videos

  • Our IT Resources webpage (requires login to SharePoint to view) has helpful instructional videos for setting up and connecting to our Remote Desktop Connection tool, the Cisco VPN and Cotterpin, One Drive, Google Drive and more.

VPN

In very simple terms, CU's VPN connects your PC, smartphone, or tablet to a server here at CU, and it allows you to browse the internet using CU’s internet connection. Many of the resources and tools to complete your daily work do not require the use of the CU's VPN. A few that do include the following:       

  • Accessing CU Boulder's file servers like UCB Files
  • Accessing files stored on \\cotterpin
  • FAMIS (must VPN from an I&S supported computer only)
  • Meridian (from an I&S supported computer only)

  1. Download the Cisco VPN Client on to your computer. Many CU issued computers already have this client installed. Check with I&S Desktop support if you aren't sure.
  2. Follow the connection instructions on OIT's VPN - Cisco VPN Client page
  3. When you are finished accessing one of the above resources, please disconnect from the VPN.

FAMIS

The prefered method of accessing FAMIS is through Internet Explorer on an I&S supported computer.  If for some reason this is not possible please contact FMIT to request access to FMRemote. This remote server will allow you to access FAMIS as well as Meridian, but only a limited number of users can be logged on at any time so it’s best for occasional use.

ZOOM

All CU Boulder students, faculty, and staff have access to a Pro account by using Zoom's login with Single Sign-on (SSO) functionality. ZOOM is a great tool to:

  • Set up and participate in conference calls (including the ability to call in from a land line or cell phone)
  • Video calls
  • Screen sharing

  1. View the Step by Step Tututorial "How to Download and Setup Zoom"

  2. Download the Zoom application

  3. Click Sign In with SSO

  4. Enter "cuboulder" and click continue

  5. A browser window will open prompting you for your Federated Identity Service identikey and password credentials. Click Continue.

  6. This will automatically create your account and log you in.

Want to prevent unauthorized access to your Zoom sessions? OIT’s Academic Technology Resources for Teaching Continuity page offers tips on avoiding party crashers, how to enable authentication for meetings to Zoom Accounts or CU Boulder users and more. Review Zoom Security and Privacy in the “Conduct or Record a Lecture with Zoom” section under “Deliver Course Content.” You can also check out Zoom’s recommendations on uninvited guests for more ideas.

Teams

Microsoft Teams is a great tool to

  • Chat one-on-one with other users, or in small groups
  • Make audio or video calls with other users (Teams audio uses your computer's microphone and speaker. Teams doesn't have "call-in" audio function. Set up a ZOOM meeting if partipants will need to be able to call in on a land line or a cell phone)
  • Access other Office 365 apps including OneDrive, SharePoint, OneNote, and Planner (aka To-Do)
  • Organize your team’s work, files and key resources using channels in your Team
  • Connect with anyone on campus! All CU Boulder users are licensed for Teams, making it easier to add people to a team or search, call, and chat

To collaborate with a group of people where you can create multiple channels, you can request your own "Team". To do so, submit the New Team Request form on the OIT Messaging and Collaboration Request Portal. You will need the following information:

  • The name and CULoginName of the requesting owner responsible for managing the Team. A Team will only have one owner upon creation, but the Team owner can add additional owners using the Teams client or web interface..
  • Team type:
    • Private team: Members need to be added or request access from the owner. Private teams can discoverable by other CU Boulder users or completely hidden from the list of Teams
    • Public team: Members can search for the team and join without owner approval
  • A descriptive display name for the Team site (try to keep as short as possible):
    • CU Boulder's naming convention format: [CampusDepartmentCode] - [Display Name]
    • For example: OIT-Communications
  • Display name you would like for the team, if different than the shorter name above
  • A description of the team
  • Indicate if you are interested in a Teams’ demo or consultation to assist in getting started with Microsoft Teams.

Office Phone Forwarding

If you do not receive any calls related to student, faculty, staff personal data or financial transactions, you can forward your phone.

Campus phones include access to a Self Care Portal where you can manage your telephone settings, including call forwarding. Connect to the CU VPN and log into the Self Care Portal with your IdentiKey to forward your phone. Once logged in, follow instructions for forwarding calls.
On your desk phone, press the “Forward all” button and type in 8 and the phone number where you wish to receive calls. A confirmation screen will alert you that call forwarding is activated.
If you do receive calls related to student, faculty or staff data or financial transactions, please email oithelp@colorado.edu and request “single number reach” be activated for your account. With single number reach, you will receive calls to your alternate phone as well as your campus phone. If you do not answer, your CU Boulder voicemail will take the message.

Access Your Voicemail

  1. Dial 303-735-6245
  2. Enter your campus 5-digit extension followed by #
  3. Enter your mailbox PIN when prompted (If you forget or need to reset your PIN, please contact the IT Service Center at 303-735-4357 (5-HELP) or oithelp@colorado.edu)

Voicemail to Email Forwarding

Have your voicemail forwarded to your email inbox (this service may take up to two weeks to activate). To prevent the written transcription and email transmission of highly confidential information, this feature is prohibited for anyone who may receive this type of information by telephone.