The final vendor chosen to deliver the online Faculty Course Questionnaires (FCQ) is Campus Labs, an east coast based company.

The former vice provost of undergraduate education, Dr. Mike Grant, expressed interest in developing an FCQ pilot with more advanced instruments and technology. In spring of 2016, the FCQ administrative team worked with Dr. Grant to reconstitute the FCQ executive committee, which grew relatively dormant over the years. The reconstituted committee included faculty from the three participating campuses, including the chairs/presidents of the primary faculty governance committees, students and staff. 

The committee started meeting spring 2016 and determined it would put out an request for proposal (RFP) to run a pilot for the upcoming academic year 2017. The RFP noted requirements related to the vendor’s expertise in course evaluation research and the underlying technology and online platform. Approximately five vendors answered the solicitation and the Campus Labs/IDEA platform became the clear leader. Campus Labs have former faculty members on staff and leading education research experts to help the redesign committee think through a new instrument. 

On the technology side, Campus Labs have a quality online platform that was designed for both mobile and large screens. The biggest differentiator on the technology side was the support structure they had in place to respond to our needs and questions. Before making the selection, Campus Labs presented to the FCQ executive committee, after which it was unanimously decided to select Campus Labs as the official vendor and move forward with a pilot for the 2016-17 academic year. There was no commitment with the vendor beyond 2017 and the price of the pilot was relatively inexpensive at approximately $10,000.

Once Dr. Grant retired in June 2016, Dr. Mary Kraus took over leadership of the executive committee and working with the FCQ administrative team. She formed three additional working groups under the executive committee: 

  • Pilot design committee to work on the instrument and assessment of the pilot
  • Technology and administration committee to handle the IT aspects
  • Communications and change management committee to keep all campus stakeholders informed of our progress

While Campus Labs offers different instruments with their online platform, the executive committee chose to move forward with a customized instrument catered to the needs of the three participating campuses. Campus Labs offered a favorable negotiated rate to utilize the online platform and underlying technology that will produce savings for the university, although the campuses will not be using its instruments.

For this specific context, buy won out since the vendor offered the majority of what we require at a favorable rate. They also provide a support structure that the FCQ program can leverage, which reduces risk for the university.

Yes, all responses will remain anonymous. The vendor underwent multiple reviews with the CU Boulder Information and Communication Technology Integrity office, which addresses IT security and accessibility in line with university policy.

Whenever switching to a new technology platform for a campus wide service, there are always challenges. By running a pilot with a live tool for a year, the FCQ Redesign Project team was able to work through these challenges without disrupting the normal FCQ processes. The FCQ team will still likely face challenges once scaled to the entire system in fall 2017, although the FCQ team now has experience in working through challenges with the vendor.