Grievances for Educational Accommodations
Disability Services, within the Office of Diversity, Equity and Community Engagement, functions as the central point for accommodations in the educational environment for students. Under the direction of the Director of Disability Services, the office has responsibility for reviewing requests for accommodations from students and ensuring equitable access to the educational environment for students with disabilities.
If the student believes the accommodation(s) provided are not reasonable or not being met, or if the student’s requested accommodation is denied, the University has developed the procedure below to assist the student in the grievance and appeal process. The goal is to resolve concerns quickly and at the lowest level.
- Informal Process
Students with disabilities should first discuss their situation with their assigned access coordinator or assistant director in Disability Services. Most disability-related issues or complaints about accommodations, services, faculty, other campus departments, programs, or facilities are generally resolved at this level.
- Formal Process
If the student believes their concern is not resolved through the informal process, the student may request the formal process. In order to initiate the formal process, the student will complete a Grievance Form and make an appointment with the Director of Disability Services. This formal process may occur at any point the student elects to end the informal process.
Meetings for the formal process will be scheduled five (5) business days from receipt of the completed Grievance Form. Before the meeting, the Director will review the student’s form and all documentation contained within the student’s record in Disability Services. Following the meeting, a notice of the Director’s decision will be made in writing and provided to the student within ten (10) business days.
Director of Disability Services: John Meister
Phone number: 303-492-5602
Fax number: 303-492-5601
ADA Compliance Review and Appeal
After following the Disability Services’ grievance process, the student may contact ADA Compliance to appeal an accommodation decision.
In order to appeal an accommodation decision from Disability Services, a student should submit in writing information stating:
- The reason(s) why any accommodations that have been granted are not effective;
- An alternative accommodation that would be more effective, or if no accommodation was granted, the accommodation originally requested;
- How the alternative accommodation is connected to a limitation from a disability.
All relevant information should be included for the appeal to be considered. Parties may present evidence and witnesses as part of the process, should they choose to do so. The scope of appeal review is limited to determining whether an accommodation decision is reasonable under the circumstances. A written appeal response will be provided within 20 days of the time the completed appeal is submitted. The complete ADA Compliance appeal process is outlined in the Office of Institutional Equity and Compliance’s Process and Procedures.
Appeals may be submitted to email@example.com or by U.S. mail, or in person to the Office of Institutional Equity and Compliance, Administrative Research Center, Second Floor, University of Colorado Boulder, 557 UCB, Boulder, CO 80309.
Phone number: 303-492-9725
Fax number: 303-492-5005
Throughout the grievance and appeal process, the student will be afforded appropriate due process. For example, at any point during the grievance or appeal process, the student has the right to present documentation (not otherwise already provided) to support their position.
The Director of Disability Services and the ADA Coordinator will work in a prompt and equitable manner to resolve student grievances. The Director of Disability Services and the ADA Coordinator reserve the right to extend the timelines and deadlines outlined above for just cause and after written notice to the student.
The CU-Boulder ADA Coordinator is responsible for campus compliance with the Americans with Disabilities Act (ADA) and with Section 504 of the Rehabilitation Act. The University of Colorado Boulder will take steps to prevent disability discrimination or the recurrence of any disability discrimination found to have occurred, and will correct any discriminatory effects on the grievant and others, if appropriate. If a student believes she or he has experienced discrimination or harassment because of disability, they should contact the Office of Institutional Equity and Compliance directly at 303-492-2127 or firstname.lastname@example.org. The University also prohibits retaliation against any person who files a complaint or participates in a grievance process.
Under the requirements of the ADA and the Rehabilitation Act, individuals with disabilities have a right to file complaints directly with the Office of Civil Rights within the U.S. Department of Education.