Check here for information about ongoing university operations, including guidance from Human Resources for employee isolation and leave, campus mail delivery, event cancellations and campus operations moving forward.
University Operations & HR FAQs
General campus information
No, the university is not closed. Effective Monday, March 16, all classes and exams are being conducted remotely using technology such as Canvas and Zoom, to enable students to complete their educational requirements for the semester.
The campus is asking that all individuals who are not identified as providing critical services remain off campus and work remotely. Supervisors are asked to provide as much information as possible to employees about how to work from home and what projects and resources are available for working from home. More information can be found on the COVID-19 HR Guidance Page.
To promote the safest possible conditions on campus, we are providing enhanced cleaning throughout campus with increased attention to commonly touched surfaces.
You can support these efforts by following our previously issued preventive hygiene guidance, including washing your hands often with soap and water for at least 20 seconds, avoiding touching your face with unwashed hands and cleaning and disinfecting shared surfaces and objects that are touched frequently.
Based on recommendations from CDC and medical staff, Housing Facilities custodial will continue to clean and disinfect bathrooms daily. We have increased cleaning of common areas so that they are also disinfected daily.
Beginning March 16, most buildings will require students, faculty and staff to swipe their Buff OneCard at entrances equipped with card readers for entry. For information about campus building access, see the campus building access page.
Please send an email to email@example.com with information regarding the available supplies. The university recommends coordinating with Emergency Management instead of giving university resources directly to community organizations. Emergency Management will coordinate with the region and state to ensure supplies are distributed where they are most needed.
The Procurement Service Center has provided guidance on Travel & Procurement Updates Related to the Coronavirus.
State of Colorado stay at home order
On March 25, Governor Jared Polis announced a stay at home order for the state of Colorado to further decrease the rapid spread of COVID-19. The order took effect at 6 a.m. on Thursday, March 26 and expires Sunday, April 26.The order may be extended if deemed necessary.
The order requires that all people in the state of Colorado stay home and for businesses to implement work from home policies and delivery of goods to the greatest extent possible. All individuals are encouraged to conduct only essential activities necessary to promote health and safety, such as getting groceries, obtaining medical supplies and getting outdoors only if strict social distancing is observed.
The state of Colorado stay at home order expands the city of Boulder order and Boulder County order to include all Colorado. When the state order went into effect on March 26 at 6 a.m., it replaced the previous orders.
For purposes of the state order, social distancing requirements include all of the following:
Maintain at least 6 feet of social distancing from other individuals;
Frequently and thoroughly wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer with at least 60 percent alcohol.
Cover coughs and sneezes with a tissue, then throw the tissue in the trash, or use your inner elbow or sleeve.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Stay home if you’re sick, and keep your children home if they are sick.
Daily, clean surfaces in your home, and personal items such as cell phones, using regular household products.
If you live on campus:
On March 16, Chancellor DiStefano asked students living on campus to begin the process of checking out of the residence halls, if possible, and to move back to their permanent homes to reduce the total number of people on campus. Most of our students have done so, but hundreds of others who did not have the option of returning home are still living in our residence halls. The state of Colorado emergency order does not change the chancellor’s previous guidance.
To meet their needs, and to ensure we continue to provide critical campus services, we are asking a small cadre of designated critical services employees – those who prepare meals, keep our facilities clean, keep us safe and provide other critical support services – to continue reporting to work over the coming weeks as the state order remains in effect. We will continue to communicate directly with our on-campus residents.
If you live off campus:
CU is not asking students to leave Boulder. Students may remain in their off-campus apartment or house. We encourage our students to evaluate options and make decisions that are best for their personal situation. As residents of the Boulder community, students living off campus are expected to abide by the state’s stay at home order.
Campus remains open at this time. Off-Campus Housing and Neighborhood Relations will continue to support you. If you need assistance, call 303-492-7053 or email firstname.lastname@example.org.
For more information, see the on and off campus living page.
Under the state of Colorado emergency order, our critical services employees will continue supporting our students and facilitating the work of faculty and their assistants who are maintaining the critical functions of our research labs and providing remote learning to our students. Recognizing what is needed to respond to this emergency continues to change, supervisors should keep working with critical employees to determine appropriate work schedules and remote work possibilities to the greatest degree possible while still fulfilling our mission as an academic and research institution.
Visit the HR COVID-19 Guidance page for more information regarding critical services employees.
Travel is prohibited, except in certain cases, including providing or delivering essential services or supplies (i.e., travel to/from work by critical service employees). Use of public transit is allowed only for obtaining or providing essential services; social distancing requirements must be observed.
No, the state of Colorado emergency order allows for individuals to drive for essential activities. Examples of essential activities include facilitating distance learning, performing critical campus services, tasks essential to individuals’ health and safety, obtaining necessary supplies or engaging in outdoor activity.
Under the state order, state parks will be open. Families will still be able to go outside, including to local parks and outdoor spaces that remain open, and take a walk, run, or bike ride but should continue to practice social distancing by remaining 6 feet away from other people. Under the state order, municipalities are encouraged to extend hours of parks to encourage spacing, and to close parks in which visitors are seen to be routinely violating spacing guidelines. Playgrounds are closed because they pose a high risk of increasing transmission.
Boulder parks and open space will remain open to the public to engage in walking, hiking, biking, running and similar outdoor activities.
All playgrounds, golf courses, tennis courts, basketball courts, picnic areas and other similar areas conducive to public gathering are closed. Additionally, group sports and other activities that would violate the social distancing requirement are prohibited by the city of Boulder’s emergency order. Students, faculty, staff and other community members are expected to refrain from participating in group sports on campus courts or fields.
Leave, isolation and working remotely
Employees who are not performing critical services on campus are directed to stay home and to work from home to the extent their duties can be performed remotely. Supervisors are asked to provide as much information as possible to employees about how to work from home and what projects and resources are available for them to work from home. Critical services employees are expected to continue working on campus and should check with their supervisors on their schedule.
Your department in coordination with Human Resources determines which positions are critical services positions. Your supervisor will tell you if you have been designated a critical services employee. This is based upon the following criteria: Critical services are functions and duties that must be done on campus and cannot be deferred during an emergency; these duties must be performed continuously or resumed quickly following a disruption.
- Provide public safety services to campus including police, emergency management, environmental health & safety, fire safety and coordinating with other external public safety agencies for services.
- Provide for adequate housing, food, health and wellness services for campus residents.
- Ensure the ability to notify, message and maintain the regular flow of information with campus affiliates and the public.
- Maintain, protect, repair and restore critical on-campus infrastructure including university technologies, communications infrastructure, transportation systems and physical structures on campus.
- As determined by the VC for Research and Innovation on-campus activity needed to protect integrity of research.
- As determined by the Provost, on-campus activity needed to support the core academic mission.
Visit the HR COVID-19 Guidance page for more information regarding critical services employees.
All CU Boulder employees will continue to be paid whether they are able to work remotely or not. Supervisors can direct you to perform duties outside of your normal duties that are related to your work and can be done remotely. Supervisors are asked to provide as much information as possible to employees about how to work from home and what projects and resources are available for them to work from home.
Technology resources for working from home can be found at: https://oit.colorado.edu/support/working-remotely
- Student employees who can work remotely, either entirely or partially, should do so under the direction of their supervisor. Student employees will continue to be paid through the end of the semester.
- If remote work is not possible, you will keep your job and receive “admin paid leave” for your scheduled hours. For more information, please visit the HR webpage and review information for Biweekly Employees.
Recommendations for hiring practices while working remotely can be found at: https://www.colorado.edu/hr/covid-19-hr-guidance
Visit the Human Resources COVID-19 Guidance webpage for the most up-to-date information regarding leave policies.
In light of the announcement that Boulder Valley School District and other school districts are discontinuing classes, we want to provide guidance to supervisors and employees who need to be home with their children. Supervisors should be flexible with employees who have dependents and children to allow them to be out of work tomorrow and as needed in the near future. For those who have been given direction to work from home, please do so if possible. For those whose work must occur on campus, you may receive paid administrative leave if approved by your supervisor. For anyone who is sick or is caring for a sick family member, your sick leave is available.
The campus will continue to evaluate leave options and update our information accordingly. Please refer to COVID-19 HR Guidance for the latest information.
Student employees will still be able to earn federal and state work-study. At this point, students will only be paid for hours worked. Employers will evaluate whether they have student employees who can work remotely.
Parking & transportation
Faculty and staff can cancel their permits or put them on hold. If they cancel their permit, they are not guaranteed a space in their previous parking lot when they return. If they place their permit on hold, it must be on hold for a minimum of one month and their parking lot is reserved when they return. To do this, visit the parking permits web page.
Students can email Parking Services at email@example.com to request a cancellation and a refund.
If you are a critical services employee and need to park on campus, please work through your HR liaison to request access. Parking Services has asked that each department identify their critical services employees, their vehicle license plate(s) and which parking lot they will use. Access will be allowed by license plate number. Parking Services would appreciate the make and color of the vehicle as well, but that is not required. The critical services parking lot options are:
Buff Buses are operating on modified schedules at this time. Information and details on specific routes can be found on the Buff Bus webpage. Campus continues to monitor Buff Bus services and make adjustments as needed based on demand.
Real-time transit information is available by downloading the TRANSIT App to your smartphone. You can use the app to identify when the next bus is arriving. This works for the Buff Bus, RTD, FLEX, the HOP, Uber, Lyft, and more.
We are taking measures to keep our riders healthy and our vehicles clean for you. We are striving to use only 60 ft. buses to help with social distancing. Buff Bus employees are maintaining daily onboard cleaning and sanitation protocols in compliance with Center for Disease Control (CDC) guidelines. Ridership will be monitored closely to ensure that riders are able to practice social distancing in accordance with CDC guidelines.
No, CU commuter vanpools have been suspended until further notice.
Yes, both local car share services, eGo and Zipcar, have updated cleaning protocols, have enhanced their programs in response to the pandemic, and have subsidized membership fees and ride credits thanks to the CU Environmental Center.
Yes, Boulder B-cycle is operational. The bikes and stations are being disinfected regularly, and the free ride time per trip has been increased to 90 minutes for annual pass holders. Learn about free CU Student annual memberships, reduced price faculty and staff memberships and more on the campus bike sharing page.
The CU Bike Stations are closed until regular campus operations resume.
Medical Services is screening all people visiting Wardenburg Health Center and Health and Wellness Services at Village Center for respiratory infections and possible COVID-19 exposure. This means that all visitors who enter the building will check in with a Medical Services staff member who will assess health care needs, respiratory symptoms and travel-related information. Medical Services continues to evaluate students at risk for COVID-19 infection in accordance with the Colorado Department of Public Health and Environment recommendations.
On March 12, we received notification of the first presumptive positive case and notified the campus. Because of the increasing number of positive cases in the state and county, we are focused on mitigating the spread of the illness versus reporting the number of cases. Please refer to the Colorado Department of Public Health and Environment as the primary source for tests and tracking. Public health officials will contact those who were known to have come into close contact with individuals who have tested positive for COVID-19 and will provide guidance on next steps. It’s important to note that individuals affiliated with CU Boulder could be getting tested by their community health care providers, and we wouldn’t necessarily know about them.
The term “presumptive positive” is used when a patient has tested positive by a local public health laboratory but those results are still pending confirmation at a CDC lab.
Student/on-campus housing mail
- The UPS store in Cheyenne Arapaho Hall will close at 2 p.m. on March 28, with all mail from this location being routed to the Kittredge location until further notice.
- The Kittredge and Village Center UPS stores remain open from 9 a.m. to 5 p.m., Monday through Friday and from 10 a.m. to 2 p.m. on Saturdays
- Students’ USPS mail will automatically be forwarded to their permanent addresses on file for 90 days. To have mail forwarded to another address, students can submit a request two ways:
- Go the UPS Store where you receive mail and speak directly with one of the front counter associates
- Send the UPS Store an email at firstname.lastname@example.org with the student’s full name and new address. In the subject line, write: Change of Address.
- UPS will forward all first-class mail and parcels for 90 days. Pre-sorted standard and non-profit mail will be recycled.
- If students receive mail from carriers other than USPS (UPS, FedEx, DHL, Amazon, etc.), they can request the following options:
- Pay to have the package forwarded to the student’s address.
- Pick up the package at The UPS Store.
- Have the package returned to sender.
- If no action is taken, the package will automatically be returned to sender within several weeks of being received by The UPS Store.
The campus has not made any changes that would impact mail or package delivery for students living in a Graduate and Family Housing unit. If residents are experiencing delayed mail delivery, they are encouraged to work with the shipping company as some companies have altered their national delivery protocols.
- Students must return their mailbox key to the UPS Store within seven days of moving out.
- Students should return the mailbox key to the UPS Store where the student’s mailbox is located during their operating hours, and bring their Buff OneCard. Failure to return the key will result in a $45 lock change fee.
- Do NOT turn in mailbox keys to residence hall staff. Return it only to The UPS Store.
- If you left campus and forgot to return your mailbox key:
- Use a bubble mailer (or other thick envelope) as keys can tear through regular paper envelopes.
- Include a note with the key with your name, mailbox number and name of residence hall.
- Send to: The UPS Store, Attn: Key Return, 2480 Kittredge Loop Drive, Boulder, CO 80310
Effective Wednesday, March 18:
- All mail and packages, including UPS packages will be staged and sorted by UCB number at the Distribution Center, 3300 Walnut St., Unit B, with some exceptions noted below.
- Exceptions—and deliveries—will be made for critical research items that are time-sensitive or have a short shelf-life. Please call the Distribution Center at 303-492-6524 to discuss arrangements for such deliveries.
- The Distribution Center will be open for pickups Monday through Friday, 8 a.m. to 4 p.m. Entry to the parking lot is off of 33rd Street.
- We prefer that each department designate someone to pick up mail and packages for their entire department weekly.
- Please call our main number at 303-492-6524 in advance of your arrival with your last name, UCB Number and time you plan on picking up your items.
- When arriving at the Distribution Center, wait in your vehicle outside, call our main number and your mail and packages will be brought out to your vehicle.
- For outbound mail and packages, please drop off items at the Distribution Center, calling our main number in advance.
With campus operations scaling down in most campus buildings due to COVID-19, the Distribution Center will also be modifying operations for distribution of mail and packages, including UPS packages.
We are making these changes due to campus efforts to reduce the spread of COVID-19 through social distancing and remote work arrangements, including reduced staff working onsite in our own operations.
Our aim is to ensure that departments can still access mail and packages in a timely, consistent and efficient manner while still achieving the goals of campus’s preventative measures that are in place.
In recent days, we’ve encountered:
- Locations where we usually deliver mail where no one is available to receive it. In particular, many dropoff locations are front desks where we would prefer not to leave mail as it may be unattended for several days at a time.
- With modified building access protocols, there are some dropoff locations we have been unable to access for deliveries.
Exceptions—and deliveries—will be made for critical research items that are time-sensitive or have a short shelf-life. Please call the Distribution Center at 303-492-6524 to discuss arrangements for such deliveries.
For outbound mail and packages, please drop off items at the Distribution Center, calling our main number in advance.
For packages, you can check on our tracking webpage to see whether the Distribution Center has received your packages.
These packages will be handled in the same manner as mail and other packages outlined above.
Fed-Ex, DHL and other packages are also now being delivered to the Distribution Center. Please call ahead as noted above for pickups.
Resources for teaching remote:
- Academic Technology and Teaching Continuity guide
- Schedule for Academic Technology Remote Teaching Sessions
- Remote Learning Guidance for Students
- Technology Resources for Working Remotely
- FERPA regulations regarding the privacy of student educational records
- OIT guidelines for storing and sharing data online.
- ASSETT Program’s guidance for hybrid courses
- Final Examination Policy
- Schedule for CTL Remote Teaching Techniques Webinars