This position works under the supervision of the assistant director of conference operations and the assistant director of residential operations as well as working with other CUCS professional staff, residence life staff and students.
This residential services assistant is responsible for day-to-day support of the summer conference operations occurring in the residence halls. You will work directly with the residential services manager to ensure all aspects for each conference are ready for the anticipated arrival. This job is involved in working with guest relations and must deliver a high-level of customer service. The successful candidates will have strong attention to detail and excellent customer service skills. The position starts in May with training and ends in August.
- Performs reception and clerical duties for summer guests
- Work directly with the residential services manager position to ensure all aspects of each conference are ready to go in the hall. This will include but is not limited to: encoding key cards, room checks, linens set, welcome signage and any other program materials are ready for conference arrival
- Being consistent and reliable showing up to shifts, responsive to and ability to pick-up and learn new processes and follow them
- Position provides resources and information to students, administrators and guests: Interact and effectively communicate with professional staff and candidates
- This summer position works with checks and credit cards and staff needs to be detailed, accurate, good with numbers and computer programs
- Second jobs and classes must be approved in advance
Qualifications & Skills
- A demonstrated interest in customer service: This person must have excellent customer services skills as they will handle many guest’s initial telephone calls and questions at the front desks as well as flexibility to meet the needs of the residence halls
- A high level of maturity and professional conduct
- Ability to work independently with little supervision, handling multiple deadlines and projects
- Task and detail oriented
- Enjoy working in a diverse, professional environment
- Required 20 hours a week minimum scheduled hours
- 30-40 available working hours May-August (to meet needs of the conferences)
- Weekend and evening hours as necessary
- A successful background check is mandatory for this position
- Must be a currently enrolled University of Colorado student in good standing
Position starts at $11.20 per hour; night- time shifts (Midnight-6:00 am) will be compensated at $12 per hour. Student hours are not to exceed 80 hours over a two- week pay period during the summer semester. Hours will flex from week to week based on needs.