General Summary

The University of Colorado Boulder Conference Services (CUCS) is one of the leading university conference operations in the country. CUCS creates value-driven experiences that drives positive impressions for the University, our clients, and the participants of these events. 

As a paid employee, this position is part of the Conference Services team working under the supervision of the Assistant Director of Conference Operations and the Assistant Director of Residence Hall Operations as well as working with other CUCS professional staff, residence life staff and students.  

The Residential Services Manager position is responsible for the day-to-day housing operations of the Residence Halls. This paraprofessional job will have varied work responsibilities depending on placement and will be scheduled to work 40 hours a week. This is a full-time, live in, salaried, temporary job during the summer months only. The position will begin on Monday, May 9, 2022* going through Saturday, August 13, 2022. There will be a spring training session on Saturday, April 9, 2022. Exact contract start and end dates can be negotiated with final candidates.

The successful candidate will have a strong attention to detail and excellent customer service skills. This position also has an on-call component and requires weekend and evening work with several duty shifts each week in addition to providing desk coverage as needed.  
*Per HR policy, students will only be scheduled for 25 hours for the week of May 9-14, 2022.

Job Responsibilities

Involved in all aspects of the conference experience, including but not limited to the following:  

  • Assist with preparation and execution of all aspects of the conference housing process and supporting the implementation of conferences through the check in, check out and post-conference review processes.   
  • Enforce hall policy. 
  • Support front desk staff scheduling and operations, as well as working shifts at front desks. 
  • Data entry using the summer conference computer program (Kinetics Software).  
  • Complete conference billing and close out procedures.  
  • Assignment of rooms for conference guests.  
  • Knowledge of card encoding systems (Salto, Ccure).  
  • Respond to all conference needs via e-mails & phone messages, computer work, handling inquiries and process-oriented questions.
  • Communicate status of tasks to other members of the team to ensure all tasks are completed in a timely manner. Be willing to communicate questions or concerns in real time and follow desk procedures.
  • Successfully interact and effectively communicate with professional and student staff teams.
  • Be willing to fill a variety of needs as dictated by each event
  • Additional special projects as assigned 
  • Due to the demands of this position, second jobs are not permitted.  Students may be able to complete 1 summer course during June term with prior approval from the Assistant Director(s)

Qualifications & Skills

  • A demonstrated copmmittment and interest in customer service. This person must have excellent customer services skills.
  • A high level of maturity and professional conduct.
  • Computer skills and willingness to learn conference management software.  
  • Ability to work independently with little supervision, handling multiple deadlines and projects.  
  • High level of detail orientation, task management, organization and problem solving.
  • Ability to delegate tasks and lead a team of student staff.  
  • Ability to be flexible and adaptable based on the needs of the operation. 
  • Enjoys working in a diverse, professional environment.  
  • Weekend and evening hours as necessary.  
  • A valid driver’s license and successful background check are mandatory for this position.  
  • Must be a currently enrolled University of Colorado student in good standing.

Remuneration

This Residential Services Manager position is a salaried position earning Room & Board plus a $250/week stipend. Hours will flex from week to week based on needs.  

Application Procedure

Click here to apply for this position

Submit a resume and custom cover letter to through the eRezlife system by Friday, February 18, 2022 at 11:59 p.m., MST.   

Questions may be directed to Hilary Brenneman, Assistant Director of Conference Operations: hilary.brenneman@colorado.edu 

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans, DACA recipients and individuals with disabilities.

Contact Information: 
CU Conference Services 

Office: 303.492.5151
conferences@colorado.edu