As a paid employee, this position is part of the CU Conference Services (CUCS) team during the spring and summer months, working under the supervision of the Registration Services Coordinator and Intern Lodging Program Intern, as well as working with the Bear Creek Housing Operations Team, all other CUCS professional staff, student staff, clients, and conference groups.
The Intern Lodging Program Assistant is responsible for the day-to-day planning and implementation of the summer housing programs at Bear Creek. The successful candidate will gain experience in planning and coordinating logistics, communications, teamwork, and customer service. This position is based in both the CUCS and Bear Creek offices. It is integral to the leadership, support, and coordination of the Bear Creek summer housing programs. Listed below are four categories and learning outcomes students will experience during their time within CU Conference Services.
Communication and Teamwork Skills
- Express oneself clearly and positively to a team, supervisor, and customers.
- Strategize effective and efficient ways to produce a common goal within a team.
- Demonstrate active listening skills.
- Provide accurate information to customers.
- Demonstrate professionalism and courtesy to customers
Critical Thinking and Logical Problem Solving
- Develop confidence to solve issues independently
- Demonstrate decision making skills on behalf of the department
- Utilize delegation and management skills
- Lead a team by making decisions, offering advice, and evaluating performance
- Assist and collaborate with the Intern Lodging Program Intern on all conference and intern logistics
- Assist with providing training, directions, and support to all front desk staff regarding conference service operations & responsibilities
- Assist in the planning and execution of summer housing logistics for the summer conference housing, including attending planning meetings, managing housing assignments, coordinating check-ins/check-outs, and serving as an onsite contact for needs/changes through guests’ stay.
- Interact and effectively communicate (both verbally and in writing) with clients, staff and interns
- Attend weekly staff meetings and actively report on assigned responsibilities
- Help with lodging check-ins and check-outs
- Serve in an on-call capacity as a resource for interns and campus partners
- Special projects as assigned
- 5-10 hours a week during the academic year (based on availability) and up to 30-40 hours a week in the summer.
- Ability to work for the full summer (May through August)
- Taking classes or having additional jobs will require supervisor approval in the summer.
- A valid driver’s license and successful background check.
- Must be a currently enrolled University of Colorado student in good standing. To work in the summer, must be an enrolled University of Colorado student for the 2022 fall semester.
- Ability to lift up to 40 lbs.
Preferred Qualifications & Skills
- Skills in organizing, problem solving, multi-tasking, communications, follow-up and attention to detail.
- A demonstrated passion for, and interest in, conference & event management.
- A high level of maturity and professional conduct. Professional telephone and email demeanor.
- Ability to work independently with little supervision, handling multiple deadlines and projects.
- Enjoys working in a diverse, professional environment.
- Customer service experience.
The Intern Lodging Program Assistant earns $15.00 per hour. These hours are not to exceed 50 hours over a two-week pay period during the spring semester and 80 hours over a two-week pay period during the summer. Hours will flex from week to week, based on conference and office needs. The schedule for this position will not allow for more than four consecutive vacation days during the summer. Time off requests are subject to manager approval and based on conference needs and staff availability. Due to the nature of the work, some early mornings, evenings, and weekend shifts will be required.
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First preference will be given to applications received by December 1, 2021. We anticipate this position to start in January 2022. Position open until filled.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans, DACA recipients and individuals with disabilities.
CU Conference Services