As a paid employee, this position is part of the CU Conference Services (CUCS) team during the academic and summer months, working under the supervision of the Conference Manager, as well as working with all other CUCS professional staff, clients, and conference groups.
The Conference Assistant is responsible for completing tasks that assist the day-to-day office in coordinating conferences and events. This front-line position is often the first point of contact for clients and guests. The successful candidate will gain experience in conference planning, customer service, communication, teamwork, registration, logistics, and financial management. Listed below are four categories and learning outcomes students will experience during their time within CU Conference Services.
Communication and Teamwork Skills
Express oneself clearly and positively to a team, supervisor, and customers.
Strategize effective and efficient ways to produce a common goal within a team.
Demonstrate active listening skills.
Provide accurate information to customers.
Demonstrate professionalism and courtesy to customers
Critical Thinking and Logical Problem Solving
Develop confidence to solve issues independently
Demonstrate decision-making skills on behalf of the department
Utilize delegation and management skills
Lead a team by making decisions, offering advice, and evaluating performance
- Staff the office front desk, answer the phone, greet guests and run errands
- Respond to emails and phone messages; manage tasks in the office’s primary software program
- Assist with conference and housing registrations
- Support the planning and execution of all aspects of conference logistics (meeting space, catering, transportation, special events, parking, etc.)
- Assist with on-site conference logistics and the execution of conference events
- Manage pickup and delivery of conference group housing and dining cards
- Graphic design work and directional sign production
- Other duties as assigned
- 5-10 hours a week during the academic year (based on availability) and up to 30-40 hours a week in the summer. Taking classes or having additional jobs will not be permitted in the summer
- A valid driver’s license and successful background check
- Must be a currently enrolled University of Colorado student in good standing. To work in the summer, must be an enrolled University of Colorado student for the 2019 fall semester
- Ability to lift up to 40 lbs. occasionally
Preferred Qualifications & Skills
- A demonstrated interest in customer service and conference and event management
- Ability to work independently with little supervision, handling multiple deadlines and projects
- Skills in planning, organizing, problem-solving, managing multiple tasks and attention to detail
The conference assistant earns $12.00 per hour. These hours are not to exceed 50 hours over a two-week pay period during the spring semester and 80 hours over a two-week pay period during the summer. Hours will flex from week to week, based on conference and office needs. The schedule for this position will not allow for more than four consecutive vacation days during the summer. Time off requests are subject to manager approval and based on conference needs and staff availability. Due to the nature of the work, some early mornings, evenings, and weekend shifts will be required.
To apply for this position, please visit our student job application. First preference will be given to applications received by February 14, 2020. Have questions? Please contact CU Conference Services at firstname.lastname@example.org or 303-492-5150.