Parents/Guardians

Access

As a parent/guardian you are welcome to come to the center at any time during business hours to pick up your child. If you plan to pick up outside of your typical pick-up time, we ask that you communicate the change so we can ensure a successful pick-up procedure for you and your child(ren).

Below is a daily schedule overview we presume that you will take into consideration the children’s daily schedule when picking up, dropping off and scheduling meetings with staff.

Daily Schedule Overview

Breakfast:     Served between 8:00 a.m. and 8:45 a.m.

Curriculum:   Planned activities begin at 9:00 a.m.

Lunch:         Transition into lunch begins 11:45 and rooms are finished with lunch between 12:30-12:45.

Naptime:      Lights out begins at 12:45 / lights on at 3:00.

Snack time:   Varies by classroom, but generally between 3:00 and 4:00.

Curriculum:   Planned activities occur until closure. 

Outdoor play and transitional activities vary by classroom. Each classroom is required to post and follow a daily schedule. Parents can review the daily schedule, lessons plans and calendar sent via email.

​Naptime begins at approximately 12:45 p.m. for toddlers and 1:00 p.m. for preschoolers, and concludes at 3:00 p.m.. Rest time is an essential part of our program. All children are required to rest on their mats/cots for at least 30 minutes, quiet activities are permissible during the 30 minutes. Children who do not sleep after 30 minutes will be allowed to move to another area and be provided with quiet toys and equipment to play with such as puzzles or books.

Salto Key Cards

For the security of your child, physical access to the center is controlled by a Salto card key. The Children’s Center is permitted to remove key card access to any non-essential personnel to ensure the health and safety of our Buff community. CU employees who have had a key issued to provide access to their work area may be able to use the same key to access the center. If you lose or misplace your Salto Card Key, please let an administrator know immediately.

Dash Flyer 

The Children’s Center parking lot is monitored by campus parking services. Therefore, in order to ensure you do not receive a ticket, we ask that you display the Children’s Center provided Dash Flyer on your vehicle's dash when dropping off and picking up your child(ren) at the center. If you do not display your Dash Flyer while parked in the Children’s Center lot, you are subject to a warning and/or ticket by campus parking services. If you lose or misplace your Dash Flyer please let an administrator know immediately.

Release Authorization

Children will not be allowed to leave the center with anyone other than those people listed on the Emergency and Registration forms. Please inform those authorized to pick up your child that picture identification will be required. Written notice will also be accepted from parents for individuals with temporary authorization (visiting relatives, etc.) to pick up a child. In emergencies, permission may be given over the phone for an alternate pick up person.

Custody 

Persons identified as parents on a child’s enrollment forms will be allowed to pick up that child at any time unless legal documents are submitted to administration. If there is a court issued order limiting or restricting access of a parent to a child, a court stamped copy of such an order must be submitted to the Director. Parents may be asked to revise copies of emergency and registration forms prior to restricting a parent’s access from their child.

Parent Feedback and Involvement

We encourage parents to discuss their concerns with a teacher or director whenever questions or problems arise. We encourage parental involvement, digitally and when safe for the community, with the center by:

  1. Inviting parents to participate in social activities or trainings held by the center.
  2. Inviting parents to visit the center and share skills/interests, culture or quality time with children. 
  3. Inviting parents to accompany us on field trips or walking trips. 
  4. Inviting families to participate in community events.
  5. Inviting families to participate in parent-teacher conferences to discuss your child’s developmental progress, behavior, social and physical needs.
  6. Inviting families to read and review classroom newsletters that include curriculum and center news

All communication will be sent via email, including information pertaining to billing and school events. You may request a physical copy if that is the preferred method for your family. We urge you to read all center communications as well as notices posted throughout the center. This will guarantee you keep current on our center’s happenings, changes, etc.

Open communication is encouraged and necessary for us to be able to best support your child. We ask that you please keep us informed of special circumstances in your family that may be new, challenging or upsetting to your child. We can help support your family and child(ren) as they navigate these special circumstances, such as an ill family member, changes in living situations, a parent traveling, etc. If we know that your child is experiencing something new, we are able to help the child address his or her emotions, worries and fears. We are here to help and have access to referral or resource information if your child or family is needing additional support.

If you have questions, problems, concerns or suggestions, please feel free to approach the director or your child’s teacher. We are always open to feedback and strive to provide the best quality for your family.

Appointments and Phone Calls

Please make an appointment if you need to speak with a teacher or the director to ensure uninterrupted time is scheduled for you. We try to keep classroom interruptions to a minimum so if you need to speak with a teacher immediately, please let the office know the nature of your phone call so that we can get you in touch with your child’s teacher as soon as possible.

Evaluations

Annually, parents will be asked to fill out a program evaluation. We use this information to help plan for the future. All families are encouraged to participate in the annual evaluation. If you have feedback prior to the evaluation, please do not hesitate to communicate with the director.

Grievance Procedure

All personal matters, such as concerns regarding children, parent or staff relationships, should be raised directly with the center through the director or staff. The usual procedure to be followed is:

  • Make an appointment to talk with the person who knows about the situation (e.g. the teacher or the director). When possible, always start with the person who is directly concerned. Often, the situation can be resolved if the two people sit down together and talk openly and honestly about the situation.
  • Sometimes meeting together does not work. If together you are unable to resolve the problem, let the person know you will need to speak to the director. Make an appointment to speak to the director, making sure you provide information which will allow the meeting to be as productive as possible.

If, at the end of this meeting, the problem is still unresolved, you may want to contact the director of housing administration. Whenever possible, confidentiality will be maintained.