The department has partnered with the University of Colorado Boulder Office of Information Technology (OIT) department to provide faculty and staff with Dedicated Desktop Support (DDS) in order to meet our IT needs. DDS provides professional technical support for university-owned computing devices including desktop computers, laptops, tablets, printers, and multifunction devices. DDS will also support personally-owned smartphones.
A detailed explanation of services and FAQs are listed on the OIT website regarding Dedicated Desktop Support.
However, in brief within our department opting in to DDS Support means:
The Walk-In Desktop Support (Student Desktop Support Technicians Walk-In Centers) are available to all campus affiliates for university and personally owned computing equipment on a first come first served basis. For additional information please visit the Office of Information Technology website. Details can be found under Desktop Support - Walk-In.
DDS Support Opt-In
Faculty & Staff within the Department of Chemistry are eligible to receive DDS Support on university-owned computers.
The Department provided a list to DDS for those that are included in the first wave of staff and FCPP faculty. These individuals have already been set up in the System and are available in the drop down. You can log in today! DDS will reimage your computer and reinstall it as it was before.
Step 1 – Go to OIT Dedicated Desktop Support Website (Above) and submit a Ticket
- Include information on types of programs used
- Make sure to have licenses for special programs
If you are not under the DDS Support Dropdown, please contact Sam Miller and request to be added to the DDS Opt-In List.
Indicate via email your Issue is Not Resolved -
You will receive an email notification from "IT Service Center" indicating that your issue has been resolved. If it has not been, click on the link of that email that says "No, my issue has not been resolved" and explain the continuing issue.
Provide Feedback -
Your feedback is very valuable and will be provided to the DDS Leadership.